• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
1. Must understand clearly all information related to the clubhouse
2. Prepare readily all supporting documents, stationary, key, towel and products to sell before operation process.
3. Carefully check the payment and issue the receipts to customers
4. Provide clubhouse services and products to customers
5. Clearing all the income with senior operation officer
6. Patrol around the clubhouse likewise lockers, playground, game machine,…etc.
7. Check and prepare the all beverage for sale and make report
8. Prepare the items like herbs for stream and sauna room
9. Other tasks will be assigned by Operation Supervisor.
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Meet Sales target as assigned by the management
• Maintain and build up relations with corporate customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Middle senior level operational experience such book accommodations, meals, guides, transportations
• Organize maintaining bookings list, understanding cruise schedules
• Deep understanding qualities that make best for passengers
• Manage incoming email, faxes, deliver something passengers suppliers
• Communicate, coordinate, follow up report the customer feedback
• Ability work under pressure a team environment
• Be responsible, honest dynamic
• Available travel province oversea
Graphic Designer
TFO Marketing in Phnom Penh is urgently looking for an experienced graphic designer.
The successful candidate must have a solid experience in designing graphics using Adobe Illustrator and Photoshop. Most importantly, they must have creativity that is up to date with the current trend in the western countries.
The successful candidate will have an exciting opportunity to grow his skills in an Australian company which is rapidly growing.
Preferable skills:
Web designing
Mobile app designing
Newsletter designing
Promotion banner designing
Fluent in speaking and reading English
Basic understanding of programming languages
Benefit:
An attractive remuneration and employee support package
Don't miss out on this exciting opportunity. Apply now!
• Identifies and acquire new potential partners and clients
• Buildings and Maintains closely relationship with partner and clients
• Works closely with Sales team for drive acquisition within the segment
• Supports Sales team on campaign and on-ground activities
• Collects feedback from partner and client to improve the needs of Chinese segment
• Perform other tasks as assigned by management
• Meet with perspective clients and tour them to see the units which possibly attracts them.
• Help check and verify all leasing agreements, amendment, renewal, termination, and other relevant documents.
• Regularly monitor the rental property before tour the client to see.
• Ensure all the equipment is furnished when the tenants move in.
• Ensure the monthly bill and other charges are properly sent to the tenants.
• Found the potential customers to rent (Condo, Shophouse, LED).
• Conduct market research to get insight understanding of other leasing properties.
• Introduce the regulation, term and condition to the clients before move in.
• Inspect property periodically.
• Prepare equipment request and work closely with the purchaser/suppliers to ensure the orders are arrived on time for unit preparation.
• Planning and managing work.
• Regularly update the client’s information.
• Set target customer location.
• Outdoor activities and marketing activities.
• Handle complaints relating to leasing and build rapport with clients.
• Writing daily, weekly and monthly report to Senior Leasing Officer/Property Manager.
• Cooperate with team to deal with customer complaint.
• Other tasks will be assigned by Senior Leasing Officer/Property Manager.
We are seeking to recruit for proficient in restaurant field, Floor Supervisor. You will be a floor supervisor to manage the whole restaurant,
You are responsible for training new staff and disciplining of restaurant staff. Managing the whole restaurant; customer service, employees requires training and dealing with restaurant policies to the worker, scheduling shifts. Customer service duties for a restaurant floor supervisor include taking complaint and greeting customer. Floor Supervisor are physically present on the restaurant floor to monitor the quality of the service and in order to ensure the restaurant complies with the local health and safety codes for eating establishments. Facilitate to perform the administrative duties, such as ordering inventory and supplies, tallying receipts, preparing deposits, and processing employee management. And floor supervisor will be performed any related duties and assignment as required.
• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Correctly record and label all received PC/Laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
• Assess software issues and recommend solution and service pricing
• Install software and troubleshoot software issues for customers at both AnAnA Service Center and outside
• Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
• Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
• Prepare and send daily/weekly/monthly report to Software Supervisor
