-Monitoring and maintaining Microsoft Exchange server. -Installing and configuration new hardware and software on Server System - Apply security patches and change Management for all clients Servers. --Registering, deleting updating user mail-account and new PC and product its monthly reports. -Resolving all Server’ related technical provider training and support to users. -Collaborating and supporting other IT Systems as required. -Other tasks as assigned by Leader/Manager

- Respond to and resolve help desk requests - Upgrade systems and processes as required for enhanced functionality and security issue resolution - Administrate infrastructure, including firewalls (Pfsense, Fortinet, Sophos, iptables, firewall, Snort…), databases, malware protection software and other processes - Review application logs and monitor operation of network performance on daily basis. - Install hardware, software for servers (MS Server, Linux) and test computer-related equipment - Maintains documentation, IT standards, IT Policy, IT Quality, procedures & processes.

- ត្រួតពិនិត្យមើលគោលការណ៍, នីតិវិធី និង សេចក្តីណែនាំផ្សេងៗរបស់នាយកដ្ឋាន ដើម្បីធានាពី លទ្ធភាព និង ប្រសិទ្ធភាពនៃការអនុវត្តន៍ ។ - ត្រួតពិនិត្យនូវសុវត្ថិភាពបច្ចេកវិជ្ជា ក៏ដូចជាហានិភ័យផ្សេងៗដែលអាចកើតមានឡើង លើការអនុវត្តន៍ការងារសម្រាប់ផ្នែកជំនាញនីមួយៗក្នុងនាយកដ្ឋាន ។ - តាមដាន និង ត្រួតពិនិត្យការអនុលោមតាមសេចក្តីប្រកាស,សេចក្តីណែនាំផ្សេងៗ របស់ធនាគារជាតិ និង អាណាព្យាបាលផ្សេងទៀតពាក់ព័ន្ធនឹងបច្ចេកវិជ្ជា ។ - ត្រួតពិនិត្យ log របស់ប្រព័ន្ធប្រតិបត្តិការ, ប្រព័ន្ធសុវត្ថិភាព ឬ ប្រព័ន្ធគ្រប់គ្រងរបស់គ្រឹះស្ថាន ក្នុងរួមមានការត្រួតពិនិត្យ log របស់ Super user, administrator user or power user, ការត្រួតពិនិត្យ Remote log និង unsuccessful attempt ជាដើម ។ - ត្រួតពិនិត្យ Backup File និងធ្វើការ Restore សាកល្បងដើម្បីធានាថា File អាចRestore បាន 100%។ - ដឹកនាំបុគ្គលិកក្រោមបង្គាប់ដើម្បីធ្វើ Vulnerability Assessment និង Penetration test ទៅតាមគោលការណ៍ដែលបានកំណត់ ។ - អនុវត្តន៍ភារកិច្ចផ្សេងៗទៀត ដែលបានផ្ដល់ដោយអ្នកគ្រប់គ្រង ។ **អត្ថប្រយោជន៍ទទួលបាន - ប្រាក់បៀវត្សរ៍ខ្ពស់ និងប្រកួតប្រជែងជាមួយទីផ្សារការងារបច្ចុប្បន្ន - ប្រាក់ជួលម៉ូតូ និងឧបត្ថម្ភសាំងប្រចាំខែ - ប្រាក់រង្វាន់លើកទឹកចិត្តប្រចាំខែ - វិភាជន៍ប្រាក់ចំណេញប្រចាំឆ្នាំ - ប្រាក់ឧបត្ថម្ភលើការសិក្សាជំនាញ និងបណ្តុះបណ្តាលជំនាញបន្ថែម - ប្រាក់ឧបត្ថម្ភតំបន់ - ប្រាក់ឧបត្ថម្ភលំហែមាតុភាព - ប្រាក់ឧបត្ថម្ភបេសកកម្ម - ប្រាក់ឧបត្ថម្ភមុខតំណែង - ប្រាក់បុព្វលាភសម្រាប់បុណ្យចូលឆ្នាំប្រពៃណី និងបុណ្យភ្ជុំបិណ្ឌ - ប្រាក់រំលឹកអតីតភាពការងារ - ធានារ៉ាប់រងលើហានិភ័យការងារ - ធានារ៉ាប់រងលើសេវាថែទាំសុខភាព - ធានារ៉ាប់រងលើអាយុជីវិត - ប្រាក់សោហ៊ុយធ្វើដំណើរ - អត្ថប្រយោជន៍ផ្សេងៗជាច្រើនទៀត តាមគោលការណ៍កំណត់

-Installs and configures computer hardware operating systems and applications. -Monitors and maintains computer systems and networks. -Talks employee / clients through a series of actions, either face to face or over the telephone. -Troubleshoots system and network problems and diagnosing and solving hardware/software faults. -Maintenance computer parts, check for broken part, replace it if necessary. -Follows diagrams and written instructions to repair a fault or set up a system. -Sets up new users’ accounts and profiles and dealing with password issues. -Responds within agreed time limits to call-outs. -Works continuously on a task until completion (or referral to third parties, if appropriate). -Prioritizes and managing many open cases at one time. -Rapidly establishes a good working relationship with customers and other professionals (e.g., software developers). -Tests and evaluates new technology, set up and monitor CCTV. -Conducts electrical safety checks on computer equipment. -Work closely with IT team and follow instruction or SOP set by IT Manager. -Perform other duties as assigned by IT Manager

 Provide support on technology issues;  Maintenance system and backup data;  Repair hardware and software  Report to General Manager  Other tasks as assigned

-Configure, install, and maintain IT related software, Hardware such PC, CCTV, etc… -Setup and maintenance Network such Router, Switch, and other peripheral devices. -Provide support to our Internal and Customer under supervision from Team Leader -Provide coordination of facilities issues as required -Other tasks assigned by Team Leader

Job Overview: The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed. 1-Responsibility: -Support Sales Team for technical solution part to customer via phone call, chat or meeting. -Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers. -Understands customer’s business requirements and be able to translate it into technical solutions requirement. -Create the proposal by define scopes, technical specification, and budget for the project basis. -Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective. -Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team. -Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service. -Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

-Ensures that the hotel’s computer system both hardware and software are fully accounted for, properly maintained and reliable -Draws procedures to ensure that any problems encountered in software and hardware are addressed immediately -Ensures the physical and logical security of IT system and keeps updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned. -Attends to any problems encountered in software and hardware by all departments in the most diligent manner and keeps track of such incidents and the way they have been solved. -Strictly performs daily/monthly back up procedures, ensures the successful completion of the process and the safeguard of the backup tapes. -Assists any departments of the hotel in formulating their IT material requirements and provide adequate solutions to their needs -Provides regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees. -Performs regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup. -Develops sound relationships with IT and maintenance providers -Works closely with any departments of the hotel. -Develop IT Management SOP to make sure IT department’s work implementation have is effective and efficient. -Set up CCTV system and maintenance to make sure it working all the time -Develop computer network ( Server-Client) -Training and leading other IT officers in IT department. -Monitor other IT officer’s implementation and offer support when necessary -Control IT equipment and make IT inventory report monthly to general manager. -To be ready and responsible when assigned to perform any other duties as designated by General Manager.

• Meet and discuss with users or product owners to understand about their project requirements. • Analyse the project scope based on the requirement and technical logic. • Work closely with technical stakeholders to understand the change impact and raise concern in new and changed requirements. • Estimate project timeline. • Feedback to the product owner with feasibility study. • Design template, database, and process workflow. • Implement the product by conducting certain configuration/development. • Coding and scripting the related applications/portals. • Conduct testing scenarios and test procedure that cover all on the requirements and coordinate with product owner for UATs. • Maintenance and application support.

- Perform maintenance and update on the existing website, both technical support and content updates on the website. - Work closely with IT Manager to develop new software to make our school full of technology. - Corporate with IT officer to solve problems and update on our existing software and website. - Control data flow on our existing software during enrollment period as well as student registration online. - Technical support related to our system to End User as well as User Training. - Report to IT Manager about system problem and system update progress. - Corporate with Software developer company to work out with system project development. - Support IT daily task. - Computer Based Exam Invigilator.

Key responsibilities... • Collaborate with business analysts and developers to produce software designs • Formulate program specifications and basic prototypes • Transform software designs and specifications into high functioning code in the appropriate language • Integrate individual software solutions to higher level systems • Use web-based tools to create advanced SaaS when applicable • Test code periodically to ensure it produces the desirable results and perform debugging when necessary • Perform upgrades to make software and systems more secure and efficient • Collaborate with technical writers to create documentation for user support instructions

IT Support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include: - Installing and configuring computer hardware operating systems and applications; - Monitoring and maintaining computer systems and networks; - Taking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; - Troubleshooting system and network problems and diagnosing and solving hardware or software faults; Replacing parts as required; - Providing support, including procedural documentation and relevant reports; - Following diagrams and written instructions to repair a fault or set up a system; - Supporting the roll-out of new applications; - Setting up new users' accounts and profiles and dealing with password issues; - Responding within agreed time limits to call-outs; - Working continuously on a task until completion (or referral to third parties, if appropriate); - Prioritizing and managing many open cases at one time; - Rapidly establishing a good working relationship with customers and other professionals, such as software developers; - Testing and evaluating new technology; - Conducting electrical safety checks on computer equipment.

-Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem -Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat -Coordination and reporting to provider/vendor for any fault & escalation -Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system. -All the issues are recorded to ticket system -Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken. -Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions. -Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security. -Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking. -Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response. -Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems. -Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes. -Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers. -Maintains real-world, working knowledge of network-related technologies -Arrange and notify customer for any maintenance -Reporting *Monthly Upstream/ Provider Outage Report *Monthly report for VIP/SLAN customer service performance and outage *Daily Report

• ERP users support and training. • ERP setup and configure. • ERP user manual development • Database administration • Database maintenance, backup and restore • Datamart development • Designing and reporting development • Another tasks assigned by management

តួនាទី និងភារកិច្ចទទួលខុសត្រូវ - គាំទ្រដល់សាខា និង នាយកដ្ឋានដែលពាក់ព័ន្ធទៅលើការប្រើប្រាស់ Module របស់ប្រព័ន្ធធនាគារស្នូល ។ - សហការជាមួយ Oracle Flexcube team ក៏ដូចជានាយកដ្ឋានហិរញ្ញវត្ថុដើម្បី ដោះស្រាយបញ្ហាផ្សេងៗដែលកើតឡើងលើប្រព័ន្ធធនាគារស្នូល ។ - សហការជាមួយនាយកដ្ឋានហិរញ្ញវត្ថុក្នុងការធ្វើ Test សាកល្បងនូវ module ថ្មីៗ មុននឹងដាក់ឱ្យប្រើប្រាស់ជាផ្លូវការ ។ - អនុវត្តន៍ដោយផ្ទាល់លើការបង្កើត / កែប្រែប្រព័ន្ធ និង របាយការណ៍របស់ Core Banking បន្ទាប់ពីទទួលបានការអនុម័ត ។ - សហការជាមួយផ្នែកអភិវឌ្ឍន៍កម្មវិធី ដើម្បីសិក្សាពី Tools ក្នុងការធ្វើ pre-check Core Banking data ក្នុងគោលបំណងសម្រួលដល់ប្រតិបត្តិការប្រចាំថ្ងៃ ។ - ធ្វើការBackup និងRestore data របស់ប្រព័ន្ធ ទៅតាមគោលការណ៍បានកំណត់។ - ការបិទបញ្ជីប្រចាំថ្ងៃ ប្រចាំខែ និង ប្រចាំឆ្នាំ ក្នុងប្រព័ន្ធធនាគារស្នូលឲ្យបានទាន់ពេលវេលា និង ត្រឹមត្រូវ។ - អនុវត្តន៍ភារកិច្ចផ្សេងៗទៀត ដែលបានផ្ដល់ដោយអ្នកគ្រប់គ្រង ។