•Running regular checks on network and data security •Identifying and acting on opportunities to improve and update software and systems •Developing and implementing IT policy and best practice guides for the organization •Designing training programs and workshops for staff •Conducting regular system audits •Running and sharing regular operation system reports with senior staff •Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages •Managing and reporting on allocation of IT budget •Providing direction for IT team members •Identifying opportunities for team training and skills advancement

Location: Head Office-Phnom Penh Report to: Head of Core Banking & Solution Department Deadline: 31-July-2020 Duties and Responsibilities: - Plan the department’s goals and budgets to support the organization’s goal. - Organize the human resources and align the budget to achieve the department’s goals. - Lead the resource to achieve the department’s goals and high performance. - Control and evaluate the resource in department to maximize the performance and outcome. - Maximize the system running smoothly with healthy performance, robust securities and up 24/7. - Optimize the operation cost on implementation of digital system in support of business operations in order to improve cost effectiveness, service quality, and business development. - Create and implement CBS’s technology vision and plan, ensure it aligns and drives HKL’s business strategy and helps supports its key lines of business. - Work closely with senior management across departments and PMO to identify, develop, implement and support value-add technology solutions for the requirement or organization’s goal. - Responsible to the tasks which assigned by management.

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

About the company… RDG Solutions Co., Ltd has been established in Phnom Penh since 2010, specialized in providing IT solutions and services for customer to improve the business. With our qualified IT team, offering technical expertise combined with professional solutions. RDG solutions is committed to provide a high-quality service as the following: - Maintenance services: installation and reparation services for IT management system, network and system security. - Consultant services: providing IT consulting to improve and strengthen the business process. - Sale services: offering computer hardware and software and a wide range of computer product. - Web Development services: Automate your business processes and cut the time and money spend, through managing your business with an online application. Web Applications make real-time business data accessible and manageable anywhere, anytime. We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Salary range: From 200$ to 500$ (negotiable according experience) Main missions: - Conducting market research to identify selling possibilities and evaluate customer needs - Actively seeking out new sales opportunities through cold calling, networking and social media - Setting up meetings with potential clients and listening to their wishes and concerns Key responsibilities... • Conduct market research to identify selling possibilities and evaluate customer needs • Actively seek out new sales opportunities through cold calling, networking and social media • Set up meetings with potential clients and listen to their wishes and concerns • Prepare and deliver appropriate presentations on products and services • Create frequent reviews and reports with sales and financial data • Ensure the availability of stock for sales and demonstrations • Participate on behalf of the company in exhibitions or conferences • Negotiate/close deals and handle complaints or objections • Collaborate with team members to achieve better results • Gather feedback from customers or prospects and share with internal teams

-Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem -Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat -Coordination and reporting to provider/vendor for any fault & escalation -Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system. -All the issues are recorded to ticket system -Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken. -Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions. -Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security. -Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking. -Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response. -Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems. -Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes. -Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers. -Maintains real-world, working knowledge of network-related technologies -Arrange and notify customer for any maintenance -Reporting *Monthly Upstream/ Provider Outage Report *Monthly report for VIP/SLAN customer service performance and outage *Daily Report

• Provide IT support to customer, mainly related to internet service • Assist troubleshoot networks, internet connectivity in the customer site or the company • Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment • Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs. • Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail) • Travel to customer site to install/configure modem/device & solve other related internet issues • Customers’ site survey and draw diagram, included laying cable • POP maintenance

 Address questions from internal and external audits and examinations  Assist to Develop policies, procedures and standards that meet existing and newly developed policy and regulatory requirements including SOX, PCI, and/or FFIEC guidance  Facilitate IT security/risk training curriculum  Involve within IT security projects.  Promote awareness of applicable regulatory standards, upstream risks and industry best practices across the Bank  Determine the profile of risks in the estate and devise a strategy to mitigate  Manage day-to-day activities related to developing, advising based on the IT Governance Framework  Do other relevant tasks assigned by Manager

-Communicates with other departments to report and resolve software, hardware, and operations problems. -Responsible for maintain POS machines. -Troubleshooting system and network problems and diagnosing and solving hardware or software faults. -Identify staff development and training needs and ensures that training is obtained. -Other work assigned by manager.

 Design marketing materials & Graphic Design;  Provide support on technology issues;  Maintenance system and backup data;  Repair hardware and software  Report to General Manager  Other tasks as assigned