• Monitor, maintain service availability for customer to meet service level agreement • Take quick action for attending service after getting task from supervisor • Keep on time for appointments with customers requested. • Follow-up Colleagues inside EZECOM to provide service to EZECOM Customers. • Pass details of potential customers or upgraded sales leads to the EZECOM Sales Team. • Provision and activate the services offering customers • Faulty identification of network problems, and fast rectification by coordinating with vendors/ suppliers/field engineers/contractors • Restore service as quickly as possible to minimize impact customer's business • Operation and maintenance NMS alert system to response incident on time • Ensure network quality and minimize impact customer's businesses • Receive, document and record all incidents notification in system • Troubleshoot and escalate ticket to higher level for customers and network issue • Closely monitor network operation and follow up with customers with specific time for incident

Location: Head Office-Phnom Penh Report to: Sr. Unit Manager, Security Operation Centre Deadline: 17-Aug-2020 Duties and Responsibilities: - Monitor Log files, users access, intrusion detection & intrusion prevention system, physical security, premises, and other network activity daily. - Assist manager for project implementing and implementation security solutions. - Document on access logs to a network system, server system, and related security devices. - Schedule perform a penetration test on applications and network firewall external/internal. - Aggressive update training materials and provide training on information security awareness to all staffs. - Assist in the research, development, communication, maintaining and work with the related operational units and departments on the enforcement of Information security architecture, policies, procedures, solutions and standards. - Report on information security status, incidents and recommend an appropriate resolution. - Perform other task assigned by supervisor.

• App design and coding • Native or Hybrid app writing is preferable (Android/IOS) • Backend web services knowledge (APIs request) • Knowledge of UX and UI design • Writing clean code, unit tests, and code reviews • Environment setup, build and software deployment • Creativity, work brainstorming and reporting • Complex problem solving

• Perform first- level problem resolution of reported network Incidents and escalate to L2/ L3 staff as required. • Experience in monitoring and administration of ZTE and H3C devices. • Should be able to troubleshoot issues by finding root cause. • Hands on experience in administration of network devices like switches, routers, firewall and VPN tunnels, etc. • Maintain virtual cloud environments Hyper-V. • Control and repair all IT accessories within company. • Understand networking best practices and apply them for both new requests and incidents • Excellent knowledge in NAT and IPsec VPN configuration. • Supports applications including Internet email systems, DNS, public Internet and internal Intranet Web services, and network management platforms on enterprise-wide system • Monitoring and analyzing network performance, security, stability, and improving the network environment. • Should be available 24*7 support any critical situation. • Other task will be assigned line manager.

Job Description Senior Core Banking System Officer is responsible for controlling and supporting bank's user over all issues concerning core banking system; Daily (working hours) maintenance and monitoring of above stated system to keep them in stable service 24/7; Running End of Day, End of Month and End of Year procedures, if necessary change time to night shift, Must to obey the Night Shift rule; Auditing and Administrating on Security user maintenance; Simulating, applying all fixes and patches issues by vendors of above stated applications to keep them up to date in terms of functionality, productivity and security. Location Head Office, Phnom Penh (1 Post). Duties and Responsibilities Control and Support of bank’s user over all user issues concerning above stated system. Audit and Administrate on Creating new user, transferring and disabling users of above stated system. Daily (working hours) maintenance and monitoring of above stated systems in order to keep them in service 24/7 (only for those systems which must be 24/7) and reporting to supervisor about any errors, slowness or unavailability of services. Execution of End of Day, End Of Month and End of Year procedures; if necessary change time to night shift, Must to obey the Night Shift rule. Simulate, apply all fixes and patches issues by vendors of above stated applications to keep them up to date in terms of functionality, productivity and security. Be responsible for keeping employees of training about above stated system. Willing to perform sundry duties as assigned by supervisor. Integrity.

Location: Head Office-Phnom Penh Report to: Sr. Unit Manager, Security Operation Centre Deadline: 17-Aug-2020 Duties and Responsibilities: - Monitor Log files, users’ access, intrusion detection & intrusion prevention system, physical security, premises, and another network activity on daily basis. - Assist manager for project implementing and implementation security solutions. - Schedule perform a penetration test on applications and network firewall external/internal. - Update training materials and provide training on information security awareness to all staffs. - Assist in the research, development, communication, maintaining, and work with the related operational units and departments on the enforcement of Information security architecture, policies, procedures, solutions and standards. - Report on information security status, incidents, and recommend an appropriate resolution. - Perform other task assigned by supervisor.

• Bachelor of Science degree in Software Engineering or a related discipline (Computer Engineering, Computer Science, etc.) • 1+ year related software development work experience • Analyzing the code base and assessing risks from a security perspective • Writing clean, fast to a high standard • Remediating security vulnerabilities in the code base and implementing best practices • Bringing security considerations and requirements to software implementation • Participating in regular security reviews for deployments and testing • Handling tasks and managing priorities on development project

•Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures. •Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required. •Be prompt to perform actions to assist NTC Customers. •Keeping quick to action for attending services after getting assignments from Supervisor & Manager. •Keep on time for appointments with customers requested. •Find solutions for difficult service situations. •Suggest improvements to Supervisor Services Support/ Coordinator and Management. •Encourage and foster a Teamwork and Knowledge Sharing environment with Team. •Promptly escalate issues and concerns to Supervisor or Management as required. •Follow-up Colleagues inside NTC to provide service to NTC Customers. •Maintain good communication with other NTC Staff. •Maintain good relationships with NTC Customers and Potential NTC Customers. •Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS. •Pass details of potential customers or upgraded sales leads to the NTC Sales Team. •Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager. •Follow NTC Processes, Policies and procedures. •Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday) •Other tasks assigned by Supervisor or Manager

•Provide oversight and management to the IT Business Application team to deliver IT services •Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools •Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates •Manages the release process for applications which includes effective department wide and end user communication •Manages testing scripts and identifies opportunities for improvement •Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team. •Addresses individual staff performance problems as needed •Manages delivery and SLAS by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications •Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups •Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies •Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies •Assists with the preparation of budget for IT systems and services related interfaces and applications •Keeps abreast of new developments and forecasts future trends in the area of application integration in the casino industry •Maintains a strong understanding of technology and its application to achieve business objectives •Prepares analysis and or proposals for other enterprise departments when necessary •Serves as an internal consultant to other IT management staff and operations community as needed •Develop and maintain an effective on-call rotation for 24/7 support •Provides ongoing troubleshooting, support, and maintenance of applications, including 24/7 on call coverage as required

• Repair and maintenance computers and IT equipment • Specification, ordering and installation of equipment and software. • Control over and maintenance of user account. • Control over software license. • Data and Network security. • Provide helpdesk to staff. • Working with webmaster in creates email address for staff. • Develop related system and other system as required. • Working with Internet Service Provider to make new internet. • Maintenance Routers wireless internet • CCTV control and fix. • Other duties are assigned from Manager if it is necessary and urgent.

- Develop website in Dynamic & Static with E-Commerce function - Web-Application programming - Web service architecture design - Assist clients to resolve service issues - Provide training to our customers to help them prevent repeated issues

Location: Head Office-Phnom Penh Report to: Head of Operational Risk & Fraud Management Deadline: 06-Aug-2020 Duties and Responsibilities: - Develop & update IT & Digital Risk Management policy and framework. - Develop & update IT & Digital Risk Management procedure. - Involve with UAT & risk assessment with new/change system before launching. - Manage the implementation & execution of IT & Digital Risk Management framework. - Perform IT & Digital risk identification, risk mitigation, assessment, monitoring, control, and reporting. - Involve with DRP Testing. - Develop & provide training to all staff to build IT risk culture. - Assist operational risk & fraud management unit to develop any system. - Coordinate of BCP testing by annually with critical function and Operational risk team. - Ensure that “IT & Digital Risk Management” meet the relevant regulatory requirement. - Suggest any recommendation/solution for IT risk mitigation. - Prepare monthly/quarterly IT & digital risk report.

Job Overview: The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed. 1-Responsibility: -Support Sales Team for technical solution part to customer via phone call, chat or meeting. -Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers. -Understands customer’s business requirements and be able to translate it into technical solutions requirement. -Create the proposal by define scopes, technical specification, and budget for the project basis. -Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective. -Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team. -Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service. -Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

•Plan, design and help the networking team in establishing a network knowing the requirements of the organization or the clients •Design specifications for establishing security in the networks and protecting vulnerable database •Coordinate with the hardware and software suppliers, negotiate with them and place necessary orders •Plan the budget for network, recommend proper software and hardware such as routers, hubs, hard disks, wires, etc., for networking understanding the type and use of the network •Troubleshoot any kind of hardware and software problems at the end users’ site and make sure that there is no problem in accessing any resource for the users •Update the systems regularly with antivirus, firewall and spyware and protect any kind of viruses and breakdowns in the network •Maintain remote monitoring systems and keep a track of the use of resources provide to the employees and the end users •Sets authentication and authorization and restricts users from accessing important and vital information available

•Running regular checks on network and data security •Identifying and acting on opportunities to improve and update software and systems •Developing and implementing IT policy and best practice guides for the organization •Designing training programs and workshops for staff •Conducting regular system audits •Running and sharing regular operation system reports with senior staff •Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages •Managing and reporting on allocation of IT budget •Providing direction for IT team members •Identifying opportunities for team training and skills advancement