- Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Address customer complaints and escalate to Guest Relation Manager when needed - Record information in the logbook daily - Ensure compliance with health and quality standards

ពត៌មានបន្ថែមសូមទំនាក់ទំនងមកកាន់លេខទូរស័ព្ទ៖ 078 999 466

Please contact us for more detail: 078 999 466

-Develop housekeeping SOP, trains and evaluates housekeeping department’s employees performance. -Directs activities of the housekeeping department in furnishing daily service to guest rooms and public areas. -Assists operation manager in maintenance programs for guest rooms and public areas. -Inspects premises, guest rooms, linen rooms, public areas and other areas to assure that employees maintain the property’s standards of housekeeping. -Schedules special cleaning programs as required; window washing, carpet shampooing, vent cleaning, general cleaning and other programs may be included in the cleaning program directed by operation manager and housekeeping. -Maintains a monthly inventory of guest and housekeeping supplies and linen, submitting requisitions to the operation manager for replacement of supplies and equipment. -Originates work orders for needed repairs to guest rooms or public areas and review with operation manager. -Issues all supplies and equipment for cleaning of guest rooms (and other areas), in accordance with policy and procedures. -Purchases all basic cleaning implements, supplies and equipment as directed and advised by the operation manager. -Prepares personnel forms by submitting up-to-date information as changes in status occur. -Assures that all employee rules and regulations are followed and report any deviations to the operation manager immediately. -Perform other tasks as assigned by operation manager.

• Location: Siem Reap • Schedule: Full-time • Salary: $300-$500 • Number of candidate: 02 JOB DESCRIPTION • Dealing with all operational matters duties in Cambodia. • Customer services. • Following client during tour and handle troubles if any. • Negotiating with suppliers. • Reserving/Inspecting services & suppliers: hotel, transportation, restaurant.. • Working in Siem Reap, 5.5 days per week. Monday to Friday: from 08.30am to 12h30pm - 01 hour for lunch break - and from 13h30pm to 17.30pm.| Saturday: from 08.30am - 12.30pm.

ទំនួលខុសត្រូវការងារ • ដឹកជញ្ជូនឯកសារក្រុមហ៊ុន • ទៅទទួលឯកសារពីអតិថិជន • រត់ការការងារទូទៅ • ការងារផ្សេងៗបន្ទាប់បន្សំ

Moving to Cambodia in August (haven't worked out the location other than not Phnom Penh, where I can find a good household staff the main decision maker). Single man (software executive working remotely for a company in the United States). Let me apologize in advance for any cultural gaffs. Need a group of servants for full-time live-in service (I work United States East Coast hours so around 21:00 to 8:00 in Cambodia time). House manager to supervise all staff, two guards, two cooks, two housemaids (need to clean house including toilets, wash clothes and dishes). If other workers are needed, say it is best to have a girl dedicated to washing dishes, that is fine. For cooking, I'm ok with local cuisine but not vegetarian (cooks who can cook other Asian cuisines - Japanese, Chinese, Thai, etc... a big plus). Cooks who can't already cook other Asian cuisines well will be tutored [Asian cooking tutors encouraged to contact me]. No formal experience necessary (helpful if cooks grew up cooking, maids grew up cleaning). Cooks will need to go to market daily. Will pay excellent salary, plus accommodation, food, and clothing (both uniforms and regular clothes). English a plus, but not a requirement. [English tutors also welcome to contact me. Staff will be trained up to fluent so I'm sure you will be needed.] Families and friends encouraged to apply together. My first time in Cambodia so if if there are positions you think I need but didn't list, feel free to propose. Please contact asiageek1@gmail.com ការផ្លាស់ទីលំនៅមកកាន់ប្រទេសកម្ពុជានៅខែសីហា (មិនមានទីតាំងល្អក្រៅពីទីក្រុងភ្នំពេញទេដែលខ្ញុំអាចរកបានបុគ្គលិកគ្រួសារដែលជាអ្នកធ្វើសេចក្តីសម្រេចចិត្តសំខាន់) ។ បុរសនៅលីវ (នាយកប្រតិបត្តិកម្មវិធីធ្វើការពីចម្ងាយសម្រាប់ក្រុមហ៊ុនមួយនៅសហរដ្ឋអាមេរិក) ។ សូមអនុញ្ញាតឱ្យខ្ញុំសូមទោសជាមុនចំពោះរាល់បញ្ហាវប្បធម៌។ ត្រូវមានក្រុមអ្នកបំរើសម្រាប់បំរើការងារពេញម៉ោង (ខ្ញុំធ្វើការនៅម៉ោងខាងកើតសហរដ្ឋអាមេរិកម៉ោងប្រហែលពីម៉ោង 21:00 ដល់ម៉ោង 8:00 នៅប្រទេសកម្ពុជា) ។ អ្នកគ្រប់គ្រងផ្ទះដើម្បីត្រួតពិនិត្យបុគ្គលិកទាំងអស់ឆ្មាំពីរនាក់ចុងភៅពីរនាក់អ្នកបំរើពីរនាក់ (ត្រូវការផ្ទះស្អាតរួមទាំងបង្គន់អនាម័យសំលៀកបំពាក់និងចាន) ។ ប្រសិនបើមានកម្មករផ្សេងទៀតត្រូវការវានិយាយថាវាជាការល្អបំផុតដែលមានក្មេងស្រីឧទ្ទិសដល់លាងចាន។ សម្រាប់ចម្អិនអាហារខ្ញុំសុខសប្បាយជាមួយម្ហូបក្នុងតំបន់ប៉ុន្តែមិនមែនជាអ្នកទទួលទានបួស (ចុងភៅដែលអាចចម្អិនអាហារនៅអាស៊ីផ្សេងៗទៀតដូចជាជប៉ុន, ចិន, ថៃជាដើម) ។ ចម្អិនម្ហូបដែលមិនអាចចម្អិនអាហារនៅអាស៊ីផ្សេងទៀតបានល្អនឹងត្រូវបានបង្រៀន [គ្រូបង្រៀនធ្វើម្ហូបនៅអាស៊ីត្រូវបានលើកទឹកចិត្តឱ្យទាក់ទងមកខ្ញុំ] ។ មិនមានបទពិសោធជាផ្លូវការចាំបាច់ (មានប្រយោជន៍នៅពេលចម្អិនចម្អិនអាហារចម្អិនអាហារធ្វើការងារផ្ទះបាយ) ។ ចម្អិនអាហារនឹងត្រូវទៅផ្សាររាល់ថ្ងៃ។ នឹងបង់ប្រាក់បៀវត្សរ៍ល្អប្រសើររួមទាំងកន្លែងស្នាក់នៅអាហារនិងសំលៀកបំពាក់ (ទាំងឯកសណ្ឋាននិងសម្លៀកបំពាក់ទៀងទាត់) ។ ភាសាអង់គ្លេសបូកប៉ុន្តែមិនមែនជាតម្រូវការ។ [គ្រូបង្រៀនភាសាអង់គ្លេសក៏ស្វាគមន៍មកកាន់ខ្ញុំដែរ។ បុគ្គលិកនឹងត្រូវបានទទួលការបណ្តុះបណ្តាលដើម្បីស្ទាត់ជំនាញដូច្នេះខ្ញុំប្រាកដថាអ្នកនឹងត្រូវការ។ ] គ្រួសារនិងមិត្តភក្តិត្រូវបានលើកទឹកចិត្តឱ្យដាក់ពាក្យរួមគ្នា។ ជាលើកដំបូងរបស់ខ្ញុំនៅក្នុងប្រទេសកម្ពុជាដូច្នេះប្រសិនបើមានមុខតំណែងដែលអ្នកគិតថាខ្ញុំត្រូវការប៉ុន្តែមិនបានរាយបញ្ជី, មានអារម្មណ៍ដោយឥតគិតថ្លៃដើម្បីស្នើ។ សូមទាក់ទងមក asiageek1@gmail.com

- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. - Attends required Housekeeping training programs. - Ensure that standards are maintained at a superior level on a daily basis. - Carries out assigned tasks by supervisors and ensure that job is carried out as instructed. - Maintains cleanliness of public areas of the mall property. - Sweep, mop back hallway, stairwell, and housekeeping areas. - Clean male and female restrooms. (Polish all brass fixtures; replenish restroom supplies like toilet paper, hand, soap, etc.) - Buff car park, housekeeping hallway daily as needed. - Clean all service elevators on a daily basis. - Pick up new supplies at loading dock. - Store new supplies in the proper storage areas. - Collects all garbage and makes sure that all areas are cleared before shift finishes. - Take all trash to compactor. - Must be able to perform special projects assigned by the PM shift leader. - Must be able to assist in other duties. - Reports to supervisor for any loss and damage. (Furniture, fixtures and equipment). - Maintains Housekeeping machine and equipment. - Attends daily briefing to share special information and discuss company policies and any complaints. - Maintain cleanliness and safety of work area. - Responsible for handle lost and found. - All other duties as required.

- រៀបចំ និងធ្វើការបោកអ៊ុតសម្លៀកបំពាក់ភ្ញៀវ បុគ្គលិក - រៀបចំ និងសម្អាត បន្ទប់សម្លៀកបំពាក់បុគ្គលិក - ត្រូតពិនិត្យ និងកត់ត្រានូវរាល់សម្លៀកបំពាក់ដែលខូចខាត - រៀបចំទុកដាក់នូវរាល់សម្លៀកបំពាក់ថ្មីៗ

- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons - Interact with customers, take orders and serve snacks and drinks - Assess customers’ needs and preferences and make recommendations - Mix ingredients to prepare cocktails - Plan and present bar menu - Check customers’ identification and confirm it meets the legal drinking age - Restock and replenish bar inventory and supplies - Stay guest focused and nurture an excellent guest experience - Comply with all food and beverage regulations

-​ ស្វាគមន៍ភ្ញៀវដែលបានអញ្ជើញមកដល់សណ្ឋាគារ -​ រក្សាសណ្តាប់ធ្នាប់ និងអនាម័យនៃបរិវេណខាងមុខ និងខាងក្នុងសណ្ឋាគារ - រក្សាសណ្តាប់ធ្នាប់ និងអនាម័យនៃបរិវេណចំណតរថយន្ត និងម៉ូតូ - ជួយសម្រួលការលើកដាក់ទុកនូវរាល់វាលី និងសម្ភារៈរបស់ភ្ញៀវដែលបានមកដល់ និងចាកចេញពីសណ្ឋាគារ - ត្រួតពិនិត្យនូវរាល់ភាពប្រក្រតីនានា ដែលកើតឡើងក្នុងករណីណាមួយ - កាតព្វកិច្ចផ្សេងៗទៀត នឹងត្រូវបានរៀបចំដោយប្រធានក្រុម

 Reports to Chief Security if any unusual activities happened around the hotel premise.  Check the daily security report log book and submit to General Manager or HR Manager and attend the daily morning briefing with hotel management when absent of Chief Security.  Assist to conduct pre-shift briefing to the Security Shift Leader and security guards.  Control the daily activities of internal security.  Recommends changes in hotel operation procedures and equipment to reflect better security or protective methods.  Liaises with Department Head on employee behavior and security measures.  Assist Chief Security to establish procedures and conduct special investigations and surveillance in such as internal and external thefts.  Deals personally with guests and employees concerning loss, damage and accidents incurred and disputes which arise.  Assist to investigate the reported cases and makes recommends actions on settlement to aggrieved individuals.  Receives and replies to correspondence pertaining to these loses and accidents.  Periodically inspects all hotel & apartment areas for security violations.  Assist to prepare procedures warrants against employees or guests defrauding hotel& apartment, or theft of property.  Liaises with local polices, body guard on matters of gambling theft, special security requirements for unusual events, and functions when absent of Chief Security.  Assist to plans and organizes hotel security activities.  Inspects and evaluates hotel security activities to ensure compliance with security policies and procedures.  Assist to plans and establishes a function on the job training program for hotel security personnel. Evaluates the effectiveness of training by observations of work performance and written or oral examinations. Establishes and maintains a working relationship with local law enforcement agencies.  Supervises the installation, maintenance, and operation of security devices where approved by the hotel & apartment management.  Assist for selecting, testing, operating and maintaining appropriate security devices. Maintain all record of these activities.  Conduct continual surveys of all offices to determine the need for additional security services and make corresponding recommendations to the hotel& apartment management.  Monitor all activities in public areas to ensure adequate security coverage is maintained.  To administer or arrange first aid equipments in case accident occurred in Hotel & apartment premises.  To be fully familiar with the handling of a fire alarm situation and be able to operate the various commands of the Control Room.  To be constantly alert for security or safety breach detrimental to the Hotel& apartment.

- Oversee day-to-day sales, monitoring and forecasting to better understand the market - Continually assess our marketing techniques and their efficacy in affecting sales - Stay up-to-date on current market trends business opportunities and increase sales. Work collaboratively with the sales team to assess current projections - Own ultimate responsibility for successfully meeting or exceeding sales goals - Collaborate with marketing team to innovatively reach more potential customers - Take calculated risks to increase profitability and brand recognition​ Work in a hands-on fashion, building the team—provide motivation and inspiration - Set the precedent for excellence through leading by example - Cultivate and deepen client relationships and partnerships that add value - Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. - Update action plans and financial objectives quarterly. - Represent Hotels in various events and exhibition. - Implements all sales action plans related to my market areas as outlined in the marketing plan. - Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. - Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. - Provide the highest quality of service to the customer at all times. - Participates in sales calls with members of sales team to acquire new business and/or close on business. - Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. - Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. - Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. - Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person. - Assess additional training needs based on data gathered and interaction with sales team from property visits. - Attending all department and hotel meetings as necessary. - Targeting key accounts potential for the company. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Develops relationships within community to strengthen and expand customer base for sales opportunities. - Acquiring and developing new business accounts and preparing sales proposals for clients. - Closely following up on all business leads within a 24 hour response time line to clients.

- Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Adhere to company credit limit / floor limit policies. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Performs other duties as assigned, requested or deemed necessary by management. - Ensure Front office log book and hotel log book is always updated and actioned upon. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Participate in hotel committees and task force assignments. - Assist all departments in servicing the guests during high volume periods. - Takes responsibility in the absence of the Duty Manager / Front office manager - As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

• Process new booking, amendment, cancellation to hotels, restaurants, guides, drivers…etc • Prepare all tour/expense vouchers to suppliers and final confirmation to guide • Check all invoices from suppliers and confirm to accountant department • Brief program to guide and driver • Collect and read questionnaire that guide drop and report to management if any negative comments • Follow up and reconfirm all services to make sure everything go smoothly as per program • Inspect new hotels, restaurants and other new attraction site and share it to team