Welcomes visitors by greeting them, in a professional, friendly and efficient manner, answering or referring inquiries
Sale products to the customer
Work with customers to find what they want
Daily sale performance indoor and outdoor
Reports on time to work and follows schedule that is given
Perform other related duties as required by supervisors
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Ensure the meeting rooms are managed and served well for requested employees
• Assist in drafting and typing documents requested by Line Manager
• Promptly update staff contact list
• Provide logistic assistance to CEO when requested
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Do other tasks as require by the company
• Ensure the best impression of the clinic for direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Daily cash collection from customer & receipt for cash or cheque collection from customers
• Maintain correct cash balances at cash registers
• To provide assistance to all shopper’s/visitors’ inquiries in a courteous and professional manner
• To execute all customer service activities to ensure quality delivery and compliance with policies and procedures
• To record any feedback/ request/ complaint in the Feedback Form and report to Chief Concierge or the Manager for immediate necessary action.
• To assist in any promotions or marketing events as instructed.
• To be alert at all times and promptly report to Building Management Centre (BMC) for immediate necessary action if suspicious characters are spotted:
a) Carrying filming or photography equipment
b) Taking photographs in.
c) Illegally touting, harassing, and selling unauthorized merchandise, soliciting for business within or around the mall.
• To screen all tenants’ staff by checking their ID cards before allowing access and to provide directions and assistance to tenants and visitors whenever requested.
• To contact the Tenant’s security or receptionist whenever there is an intended visitor(s) without ID and who has a pre-arranged appointment with the tenant. To record all relevant details into the visitors accompanied book. During the fire alarm activation, fire situations and other emergencies, to control/restrict personnel access into the lobby/building.
• To register in the record book and issue HKL visitor pass after verifying and exchanging the ID of the intended visitors (s). Proceed to allow entry to tenant premises.
• To ensure that the relevant record books and logistics at the counter are well maintained and updated. To ensure that all HKL passes and visitors ID are accounted for whenever on duty and during handover of duty. To ensure that only the correct visitors ID are returned when collecting HKL passes from visitors.
• To ensure that appointed agency staff deployed at the lobby frontline-static duty are in proper standing posture and are screening all in-coming person(s) and their Ids and are directing visitors or vendors to the lobbies desks.
• To ensure good housekeeping of the concierge counter, lift lobby, lounge areas and staff’s locker room and see that they are kept in pristine clean condition at all times.
• To ensure that nobody enters the mall/ office lobby with a lighted cigarette.
• To monitor the elevator and CCTV consoles and report any defects/breaches discovered to BMC and provide any necessary assistance when required.
• To ensure that no unauthorized/unattended vehicle is parked unattended or haphazardly at the driveway. To inform BMC if there are violations. To ensure no trolley deliveries or bulky items are brought in through the lobby areas. To provide assistance to any physically disabled or wheelchair bound person(s) conscientiously without request.
• To report to cleaners for immediate action if there is littering or spills at or around the building.
• To ensure that the respective elevators are clean and its lights, fans, intercom, call, floor, indication buttons are functioning well.
• To contact BMC whenever it rains, to get cleaners to lay out floor-mat and put up umbrella sleeve-dispenser stands outside the lobbies entrances.
• To forbid entry of unauthorized person(s) into the counter at all times.
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Ensure the meeting rooms are managed and served well for requested employees
• Assist in drafting and typing documents requested by Line Manager
• Promptly update staff contact list
• Provide logistic assistance to CEO when requested
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Do other tasks as require by the company
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Ensure the meeting rooms are managed and served well for requested employees
• Assist in drafting and typing documents requested by Line Manager
• Promptly update staff contact list
• Provide logistic assistance to CEO when requested
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Do other tasks as require by the company
• Ensure the best impression of the clinic for direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Daily cash collection from customer & receipt for cash or cheque collection from customers
• Maintain correct cash balances at cash registers
• Assist in controlling stock and preparing some reports
• Other tasks assigned by General Manager
• Ensure the best impression of the clinic for direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Daily cash collection from customer & receipt for cash or cheque collection from customers
• Maintain correct cash balances at cash registers
• Ensure the best impression of the clinic for direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Daily cash collection from customer & receipt for cash or cheque collection from customers
• Maintain correct cash balances at cash registers
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Ensure the meeting rooms are managed and served well for requested employees
• Assist in drafting and typing documents requested by Line Manager
• Promptly update staff contact list
• Provide logistic assistance to CEO when requested
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Do other tasks as require by the company
• Ensure the best impression of the clinic for direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Daily cash collection from customer & receipt for cash or cheque collection from customers
• Maintain correct cash balances at cash registers
• Assist in controlling stock and preparing some reports
• Other tasks assigned by General Manager
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Ensure the meeting rooms are managed and served well for requested employees
• Assist in drafting and typing documents requested by Line Manager
• Promptly update staff contact list
• Provide logistic assistance to CEO when requested
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Do other tasks as require by the company
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
- Daily cash Balance
- Deposit, withdrawal of saving, current, and fixed account.
- Help western union, foreign currencies, TC, visa card, master card.
- Take care customer enquiry
- Daily cash balance USD and KHR
- Prepare transaction for foreign exchange, TC, Visa card, Master card.
- Prepare banker cheque
- Check and balance the others currencies with report
- Control and prepare customer standing order.
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for AnAnA Group with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Ensure the meeting rooms are managed and served well for requested employees
• Assist in drafting and typing documents requested by Line Manager
• Promptly update staff contact list
• Provide logistic assistance to CEO when requested
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Do other tasks as require by the company
