Position as waitress. Morning or evening or split shift. English medium level is required.

A Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave. A Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Hostess cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus. As a member of an energetic team, the Hostess may also need to answer the phones and fill to-go orders when needed. Duties: • Greet incoming and departing Guests warmly with a genuine smile and eye contact • Seating guests at tables or in waiting areas. • Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. • Providing guests with menus and answering any initial questions. • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff • Answering phone calls, taking reservations and answering questions. • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate • Engaging with guests to ensure they're happy with food and service. • Responding to complaints and helping to resolve them. • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door). • Protect establishment and guests by adhering to sanitation, safety and alcohol control policies • Help the service staff by setting and clearing tables; replenishing water; serving beverages • Helping with other positions in the restaurant as needed. • Providing great customer service. Other: • Run the food and drinks when necessary • Work at the outside catering when needed • Work at any station when needed • Maintenance of the menus, table stands, flyers, posters • Taking guest’s feed back by asking them to fill in the comments card or to rate us on Trip Advisor • Collecting name cards for data base • Explaining promotions and in-house events to the guest • Promoting Hops social media accounts to guests and convince them to like and follow our pages (FB, Twitter, Instagram)

1. Work with GM to reach KPI 2. Work with GM on strategy, forward planning and its implementation 3. Work with Operations and Chefs to ensure the roster are workable 4. Interview new staff for considered employment by WDL 5. Work with GM and departments in developing and marketing the business in collaboration with all service supports 6. Responsible for daily running of operations 7. Conduct all upgrading of policy on customer service and quality of service 8. Host weekly meeting with all department present 9. Update menu and promotions items with Chefs 10. Create regular events to promote and enhance the business 11. Arrange all maintenance and repairs in a timely manner 12. Solve customer complain or issues 13. Create and implement training programs for Operation staff 14. Continuously review cost control management of all budget 15. Be a good communicator at levels of business, internal and external with a focus on customer relationship and service 16. Realize and present to GM, on a weekly basis, an analysis of weekly and aggregated result with needed action plans to reach company targets 17. Make sure all standard operation procedure are up to date and being met 18. Oversee occupational health and safety 19. Increase the profitability while keeping high standard and quality 20. Insures a good follow-up by assistant manager of procedures on a daily basis 21. Improve and update standard sanitation procedures 22. Drive support service team to operations efficiency 23. Acts as company public relation representative 24. Gives and takes actions for improvement 25. Achieve the economic and qualitative objects as defined by budget and company strategy

Responsibilities: Runners are restaurant workers who assist waitstaff and bartenders with bringing food from the kitchen or drinks from the bar to guests' table. Duties: • Deliver food orders from the kitchen and drinks from the bar to guests’ tables rapidly and accurately • Act as the contact point between Front of the House and Back of the House staff • Communicate food orders to chefs/drinks orders to bartenders, paying attention to priorities and special requests (e.g. food allergies, drinks preferences etc.) • Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins • Ensure food/drinks is served in accordance with safety standards (e.g. proper temperature) • Check in with guests and take additional orders or refill water, as needed • Remove dirty dishes, glasses and utensils • Answer guests’ questions about ingredients and menu items • Inform restaurant staff about guests’ feedback or requests (e.g. when they ask for the check) Other: • Work in different station when needed • Work at the Eden Garden or other Hops branch when needed • Take order when needed • Arrange the food pass area and make sure all the stuffs needed for the operation are well organized (e.g. sharing cutleries, trays etc.) • Wipe the cutleries, glasses and plates and refill the side stations and bars • Clearing and setting up the tables

Duties • Ensure the high-quality standard of service providing to customer in restaurant • Identify, research and resolve client issues • Ensure that restaurant operate efficiently and profitably • Responsible and maintaining high standards of food and service. • Manage and train staff to make sure that all staff performs their tasks well • Organize local marketing and other promotion

1. Work with RM to reach KPI 2. Work with RM on strategy, forward planning and its implementation 3. Work with RM and departments in developing and marketing the business in collaboration with all service supports 4. Responsible for daily running of operations 5. Conduct all upgrading of policy on customer service and quality of service 6. Host weekly meeting when require with all department present 7. Create regular events to promote and enhance the business 8. Arrange all maintenance and repairs in a timely manner 9. Solve customer complain or issues 10. Implement training programs for Operation staff 11. Be a good communicator at levels of business, internal and external with a focus on customer relationship and service 12. Realize and present to RM, on a weekly basis, needed action plans to reach company targets 13. Make sure all standard operation procedure are up to date and being met 14. Oversee occupational health and safety 15. Increase the profitability while keeping high standard and quality 16. Insures a good follow-up by assistant manager of procedures on a daily basis 17. Improve and update standard sanitation procedures 18. Drive support service team to operations efficiency 19. Acts as company public relation representative 20. Gives and takes actions for improvement 21. Achieve the economic and qualitative objects as defined by budget and company strategy

- Commiss III requires preparing food for Buffet, Breakfast, Lunch, Dinner and set menu. Prepare foods decoration base on Kitchen department policy and procedure. Controlling the inventory and check it every month. Other jobs assign by Head Chef.

We are looking for a group of fun-loving personnel to work in our new restaurant as waiter and waitress. The successful candidate will be needed to be fit and healthy, as they work are on their feet all days. Waitress and Waiter should also have a clean and tidy appearance

Evening shift from 4pm to 1am Salary 200$ during the 3 month probation time, 250$ after probation time. Set up the restaurant for the service . Take orders and serve the guests.

Sous Chef will prepare and cook food, and know all styles of cooking done in that kitchen including such skills as western cooking. The Sous Chef is also responsible for overseeing the kitchen staff, which may involve scheduling or dealing with personnel conflict. The Sous Chef of a kitchen will also make sure that the food a restaurant or commercial kitchen is using is of top quality, and the staffs are being mindful of the cost standards that come with the food. Sous Chef will help with menu planning, inventory, and managing of supplies.

Barmaids need to have a clean and tidy appearance.

 Welcome the customers  Recommend product to customer  Provide service and get order from customer  Keep order and sanitation in the restaurant  Calculate and issue receipt to customer  Other task assigned by manager

We are seeking to recruit for proficient in restaurant field, Floor Supervisor. You will be a floor supervisor to manage the whole restaurant, You are responsible for training new staff and disciplining of restaurant staff. Managing the whole restaurant; customer service, employees requires training and dealing with restaurant policies to the worker, scheduling shifts. Customer service duties for a restaurant floor supervisor include taking complaint and greeting customer. Floor Supervisor are physically present on the restaurant floor to monitor the quality of the service and in order to ensure the restaurant complies with the local health and safety codes for eating establishments. Facilitate to perform the administrative duties, such as ordering inventory and supplies, tallying receipts, preparing deposits, and processing employee management. And floor supervisor will be performed any related duties and assignment as required.