• Management Information System • Help to training new staff on how to use the system and other program • Set up and maintain the office computer equipment all departments • Performing database backup and restoration • Up to date of Anti-virus for all users as needed • Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings • Check and maintain all kind of electronic devices, like printers, computers, tablets, etc. • Configure e-mail and prepare PC/Laptop for new staff • Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System • Other tasks assigned by the IT Network Administrator

• Prepare monthly payment of Contribution to NSSF • Assist to Prepare documents in order to apply the Quota and Work Permits to Ministry of Labor • Prepare staff declaration for confirmed staff and some positions that need insurance on starting date with Forte & NSSF • Prepare claimed documents to NSSF and Forte when staff get accident • Manage the MekongNet’s cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments when requested on AMIS • Manage company’s stamp and check documents on S1 before stamping on documents • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Key in OT and Staff manual attendance every day • Prepare monthly Health Expense Report of AnAnA Group by requesting the original invoice then prepare the request of expense to Management • Other tasks assigned by Management

- Actively seek out and obtain new accounts through research of the market to identify target customers, their current product offerings, establish clear priorities and recommend the strategy necessary to obtain their business. - Grows existing customers by obtaining new orders and scheduling promotions to increase sales through their channel sales/partners. - Develop sales plans/strategy to acquire new customers or partners through direct sales techniques, cold calling, and business-to-business marketing visits. - Manages independent sales representatives to best support and grow the business in their assigned area. Insure they perform in the best interest of the company and achieve desired results. Make changes, as necessary. - Visits partners on a regular basis to maintain a strong relationship and inform them of new products and product transitions. Provides product training, as necessary. - Keeps management informed by submitting activity and results reports. - Submits monthly sales forecast and works with management to insure good product availability. - Stays informed as to competitive product, and reports market trends and new technologies by evaluating results and competitive developments. - Resolves customer complaints by investigating problems, developing solutions, making recommendations to management. - Follow-up with both internal and external customers to ensure all sales/marketing programs are properly communicated, implemented, and fully supported in the most effective manner possible. - Provide/prepare business plans, strategy, and sales forecasts as required. - Working closely with technology and finance teams on the project planning. - Perform other duties as assigned from time to time - Monitor and review staff performance and achievement on a regular basis including, quarterly, annual appraisals and review of Key Performance Indicators - Hold, daily, weekly meetings; discuss task delegation, review customer service performance and sales, monitor sick leave and attendance, praise, and discipline staff - Set monthly, quarterly, and annual targets and objectives - Continuous professional development and effective Performance Management - Perform auditing and quality checking - Timely Liaison with line manager re performance issues and remedial actions - General adherence to policies and procedures - Promote cross selling including added value services - Any other duties as required

• Daily update customer feedback into system • Key in information from Customers into system • Respond to customer properly once complain exist 1. Identity customer want and need 2. Daily and weekly report customer feedback to leader and manager 3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues. 4. Knowledge internet connection and other communication • Resolve technical issues for customers on phone • Connections for customer following to procedures • Perform professional communication with customer by phone and email • Provide 24/7 customer support and promptly respond to any customer • Other task assigned by management Shift Times: 5. From 01:00 to 09:00 6. From 09:00 to 09:00

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly. • Draft map drawing with clear numbers of pole for reference • Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand) • Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable. • Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground. • OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as: o Complete new installation case on time, complete survey case as requested, o Work closely with NOC, TS, CS & Sales Team, o Responsible for all maintenance cases on time,

• Daily call follows up payment customer which due date • Daily check invoice list received from delivery team and follow up lack invoice from team delivery • Daily book filling invoice, Credit Memo, Credit noted, Receipt, Sale Order, Pro-forma Invoice • Daily file commercial invoices attached with invoices from warehouse system and group by customer name • Daily arrange invoice due term for collector to collect payment • Prepare authorized letter for collectors for some customer s which needed • Receive phone to support collector about payment problem (Issue the wrong name of cheque and other) • Received phone call to support customers and sales about problem invoice issuing • Send Receipt to customer which transfer by bank as E-mail when customer suggest • Make all invoice that already paid as a book in each month

• Translate from Chinese to Khmer and Khmer to Chinese • Documentary • Support Chinese customer on WeChat • Go to province with team for translating • Perform other duties as assigned

• Assist to prepare Admin Letter & Admin Document • Manage cars and drivers (Daily check GPS to make sure that drivers travel to assigned places) • Assign cars and drivers for all departments • Spot check on the cleanliness and tidiness of every building • Monitor and control the inventories of the companies and provincial branches supplies to ensure facilities and equipment are clean and good condition • Prepare the report to Management for the assets serviceable & Non-Serviceable and recommend for repairing, replacement or disposal (write off) if that assets non-serviceable. • Other tasks assigned by Management

• Translate from Chinese to Khmer and Khmer to Chinese • Documentary • Support Chinese customer on WeChat • Go to province with team for translating • Perform other duties as assigned

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication. • Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them • Document and track customer issues, complaint and queries on given reporting system • Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place. • Monitor accounts receivable, billing, collection is accurate update • Prepare and send daily/weekly/monthly report to Customer Service Supervisor

• Initiate and develop the design concept to match the requirements • Create the design that is attractive and tells the message across with high visual impact to the intended audience • Consistent and correct use of corporate logo, colors, identity and product images • Design the pricelist, promotional material, layout and other materials • Meet the project deadline

• Design databases for the purpose of data entry, processing and analysis. • Support Customer service to solve problem. • Develop new feature on billing system if need. • Write script to generate report in case of Billing System does not have existing report in required format.

• Initiate and develop the design concept to match the requirements • Create the design that is attractive and tells the message across with high visual impact to the intended audience • Consistent and correct use of corporate logo, colors, identity and product images • Design the pricelist, promotional material, layout and other materials • Meet the project deadline