• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Strong in conceptualize creatively, visualize and execute graphic design work & branding
• Maintain visual consistency across all visuals that are produced for the brand
• Nurture and lead junior designers
• Manage and assign workload for junior designers
• Think creatively and develop new design concepts, graphics and layouts
• Good awareness of latest design trends, interactive and new media
• Be able to participate in brainstorming sessions and contribute creative ideas
• Work as part of a team with marketers, designers and sales
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
Shift Times:
5. From 01:00 to 09:00
6. From 09:00 to 09:00
• Visit customers with sale team to consult and do project site survey
• Support sale team to provide solution to customers
• Network (LAN/WAN) designing and implementing
• Troubleshooting and performance customer’s network
• Ensure full company’s policy and department processes, procedures and best practices.
• Work with team and research to build the qualified & satisfied solution
• Build up skill bases for all relevant technologies.
• Other assignment assign by manager
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader & CEO as required.
• Do other tasks as required by Management and Team Leader
• Daily update customer feedback into system
• Key in information from Customers into system
• Respond to customer properly once complain exist
1. Identity customer want and need
2. Daily and weekly report customer feedback to leader and manager
3. Follow up with dealer for checking the root cause of customer feedback/complain and pending issues.
4. Knowledge internet connection and other communication
• Resolve technical issues for customers on phone
• Connections for customer following to procedures
• Perform professional communication with customer by phone and email
• Provide 24/7 customer support and promptly respond to any customer
• Other task assigned by management
• Visit customers with sale team to consult and do project site survey
• Support sale team to provide solution to customers
• Network (LAN/WAN) designing and implementing
• Troubleshooting and performance customer’s network
• Ensure full company’s policy and department processes, procedures and best practices.
• Work with team and research to build the qualified & satisfied solution
• Build up skill bases for all relevant technologies.
• Other assignment assign by manager
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned
• Design databases for the purpose of data entry, processing and analysis.
• Support Customer service to solve problem.
• Develop new feature on billing system if need.
• Write script to generate report in case of Billing System does not have existing report in required format.
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
