• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, adds or upgrades hardware and software and configures wireless access point, router with wireless and related equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Prepare the Quotation, Expenses, BT, Sales closed, new connections, up/down grades, termination, vehicle booking & assignment, vehicle tracking system (GPS), BOM and other relate department’s documents;
• Prepare request for payment for the customer’s commission, cash advance & cash payback.
• Prepare overtime hour for drivers who are assigned to work on Public Holiday or weekend
• Assist Sale Admin Team Leader & other department in dealing with the existing customers
• Maintain all proper documents processed for the receipt of good and suppliers
• Prepare daily and weekly sales report and sales pipeline to the sales admin team leader and management
• Provide general administration support to Sale Admin Team Leader & CEO as required.
• Do other tasks as required by Management and Team Leader
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Install internet connection and other communication connections for customer following to procedures;
• Resolve technical issues for customers on the phone and by visiting the customer’s site;
• Keep records of service to customers;
• Keep track of company stock/equipment and property;
• Escalate and report issues and concerns to supervisor and manager as required;
• Perform professional communication with customers by face to face, on the phone and email;
• Provide details of potential customers or upgraded sales leads to the Sales Team;
• Follow up processes, policies, and procedures;
• Any other related tasks as assigned from time to time by Manager.
• Meet Sales target as assigned by the management
• Maintain and build up relations with enterprise customers
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe competitor’s products and activities
• Key in customer information and requirement in sales pipeline
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
• Daily call follows up payment customer which due date
• Daily check invoice list received from delivery team and follow up lack invoice from team delivery
• Received phone call to support customers and sales about problem invoice issuing
• Send Receipt to customer which transfer by bank as E-mail when customer suggest
• Make all invoice that already paid as a book in each month
• Other task assign by Manager
- Provide professional support to customers, receive phone calls and consult with customer, solving problem for customer etc.
- Inform clients by explaining procedures; answering questions, providing information
- Provide customers with product and service information or promotion
- Complete call logs produce call reports to Supervisor
- Call Center - Shift A (7AM-3PM) - (2 នាក់)
- Call Center Speak Chinese - Shift A (7AM-3PM) - (2 នាក់)
- Call Center - Shift B (3PM-11PM) - (3 នាក់)
- Call Center Speak Chinese - Shift B (3PM-11PM) - (2 នាក់)
- Call Center - Shift C (11PM-7AM) - (2 នាក់)
- Live Chart Agent - Shift C (11PM-7AM) - (2 នាក់)
* Benefit:
- Salary Based on experiences
- Forte Insurance & NSSF Insurance
- 100$ for Chinese Mandarin Allowance.
- 80$ for Midnight obligation allowance
• Meet sales target for profitable sales growth as assigned by the management.
• Developed and implemented strategic sales plans, design and involving in implementation of new products
based on MekongNet Internet Solutions and available infrastructure.
• Coordinate all methods of maintaining and increasing business volume. This includes advertising, sales
promotion, personal selling, publicity, community relations, special sales projects, etc.
• Developed and recommended product positioning, packaging, and pricing strategy to produce the highest
possible long-term market share.
• Coordinated liaison between sales department and other sales related units.
• Review regularly activity reports of Sales personnel to ensure targets and Sales objectives are being met.
• Develop a training program that prepares their staff for superior sales skill / presentation and product
knowledge.
• Managing an assigned sales team staff from hiring to training to firing.
• Supports the success of overall Sales Team upon requested for pre-sales technical support.
• Coordinate the customer involvement of other colleagues when needed, including technical support, team
members, and the management.
• Involve in bid proposals preparation from time to time whenever needed.
• Provides a professional, advisory support service to the CEO.
• Translate from Chinese to Khmer and Khmer to Chinese
• Documentary
• Support Chinese customer on WeChat
• Go to province with team for translating
• Perform other duties as assigned
• Identifies and acquire new potential partners and clients
• Buildings and Maintains closely relationship with partner and clients
• Works closely with Sales team for drive acquisition within the segment
• Supports Sales team on campaign and on-ground activities
• Collects feedback from partner and client to improve the needs of Chinese segment
• Perform other tasks as assigned by management
• Deliver sales target assigned by the management
• Manage, motivate, train, develop and coach sales team
• Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
• Follow up and update sales status
• Observe competitor’s products and activities and consolidate and send the report to management
• Key in customer information and requirement in sales
• Participate in sales promotion activities
• Prepare email templates for all Internet salespersons and managers to use
• Analyze the local market Internet pricing environment
• Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line
• Prepare daily, weekly, monthly and annual reports and submit to management
• Present reports showing the effectiveness of Internet sales persons and managers
• Identifies and acquire new potential partners and clients
• Buildings and Maintains closely relationship with partner and clients
• Works closely with Sales team for drive acquisition within the segment
• Supports Sales team on campaign and on-ground activities
• Collects feedback from partner and client to improve the needs of Chinese segment
• Perform other tasks as assigned by management