• Support drivers and passengers
• Solving problems for drivers and passengers
• Check and follow up vehicle
• Welcome and Be Polite to all customers and drivers
• Work closely with other relate departments.
• Other tasks assigned by Manager.
• Train, coach and manage Call Center Team with regard to policies and procedures, including preparing monthly report of call center movement and result.
• Lead and organize the Call Center Team to successfully resolve Technical Issues and other enquiries
• Continuously mentor and coach on communication skill and being the decision maker for some problem solving related to customers complaints and concern.
• Be prompt to perform actions to assist PassApp Customers.
• Escalate Customer Issues to the appropriate PassApp Team when unable to resolve inside the Call Center.
• Identify skill gaps for staff and suggest solutions to improve their skill.
• Monitor Call Center Team effectiveness and keep records.
• Suggest Improvement to Management.
• Encourage and foster a Teamwork and Knowledge Sharing environment with Staff.
• Well follow-up with Colleagues to provide best service to PassApp Customers.
• Maintain good relationships with PassApp Customers and Potential PassApp Customers.
• Communicate professionally with PassApp Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
• Other tasks assigned by Manager and Head of Department
• Register New Driver into System
• Update Driver Information
• Submit Daily, Weekly, Monthly Report as Requirement
• Work shift and location depend on Management Arrangement
• Welcome and Be Polite to all customers and drivers
• Work closely with other relate departments.
• Other tasks assigned by Manager.
• Prepare payment voucher for company’s transaction;
• Verify and posting all transaction into Peach-Tree system;
• Track the payment schedule;
• Reconciliation account payable & advance;
• Receive all invoice from suppliers & document filling;
• Month end account closing;
• Oversee the company’s according and processing systems for recording all tractions;
• Other tasks assigned by Line Manager.
• Support customers, check and follow up
• Answering phone call from customers
• Solving problems for customers
• Record all the issues and pass to group for follow up
• Reply chat, comment in Facebook and Email
• Booking for Customers
• Work closely with other relate departments
• Other tasks assignment by Manager.
• Manage/supervise the local finance team and ensure the finance function will continue to support the operations;
• Responsible for daily operations, including payment/document processing;
• Responsible and ensure compliance for statutory tax related reporting/financial audit process;
• Responsible for petty cash management/control and ensure compliance to Company’s Standard
• Operating Control including weekly cash reporting to Head Office;
• Ensure timely reporting of account related report to Head Office including stock supporting schedules etc.;
• Liaise/coordinate with various departments (internal/external) on the accounting/tax/financial issues when required;
• Continuously propose and support the operational team process work flow improvement initiatives;
• Manage ad-hoc task/project as assigned from time to time.
• Collect payments from customers;
• To ensure that delivery of documentation and stuffs to destination in time;
• To ensure that documents In and Out are received and signed by Recipient;
• Any other related tasks as assigned by Manager.