• Provide IT support to customer, mainly related to internet service
• Assist troubleshoot networks, internet connectivity in the customer site or the company
• Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices,
adds or upgrades hardware and software and configures wireless access point, router with wireless and related
equipment
• Implement network security and provide technical support to customer, anti-virus updates, managing host
security and other related PCs.
• Configure e-mail client and provide technical support for our customer (Anti-Virus, Spam protection and
scanning, and other related e-mail)
• Travel to customer site to install/configure modem/device & solve other related internet issues
• Customers’ site survey and draw diagram, included laying cable
• POP maintenance
• Process daily sale to reach target
• Find customer to retail product
• Keep communicate with customer
• Introduce about product to customer
• Solve any customer’s problem, if have
• weekly and monthly report to manager
• Keep going well with dealer
• Marking support (road show, banner ....)
• Communicate the value proposition of Face line services and products to the sales team and develop the sales tools that support the selling process of your products
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Making accurate, rapid cost calculations and providing customers with quotations;
• Survey regularly on competitor activities and collect all necessary information and materials
• Prepare daily, weekly and monthly research and products report
• Assistant Sales Manager to develop and execute strategies to increase sales products within a given territory or customer base.
• Assist in the development of the annual sales and marketing plan
• Maintain records of customers who do not make a purchase and follow up as needed.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Gathering market and customer information and to understand competitor’s price and products.
• Making accurate, rapid cost calculations and providing customers with quotations;
o Correctly record and label all received PC/laptops/other hardware and its physical conditions and packaging and properly store them in appropriate/assigned space
o Assess software issues and recommend solution and service pricing
o Install software and troubleshoot software issues for customers at both Anana Service Center and outside
o Consult and ask for advices from Software Supervisor in case of meeting difficult software issues or difficult operational issues
o Properly pack the repaired laptop/PC/hardware and give to Customer Service Team
o Prepare and send daily/weekly/monthly report to Software Supervisor
• Ensure the office reception is in the very welcomed manner for both direct walk-in visitors or phone calls
• Perform clerical duties and receptionist for FaceLine Cambodia with the appreciate distribution of correspondence, including letters, notices, memorandum…
• Monitor and maintain cleanliness, sanitation and organization of assign work areas
• Daily cash collection from customer & receipt for cash or cheque collection from customers
• Maintain correct cash balances at cash registers
• Work with clients to design or renovate spaces to meet their standards.
• Estimate material requirements, and present design to client for approval.
• Enhance the function, safety, and aesthetics of interior spaces.
• Select samples, including flooring, carpet, and paint to be approved by client.
• Plan architectural detail and choose color palettes; draw up floor plans and sketches.
• Use computer-aided design (CAD) to create drawings.
• Supervise assistants who carry out their plans and perform administrative tasks
• Coordinate work schedules; follow up with client to ensure design specifications
• Review and detail shop drawings for construction plans
• Advise client on interior design factors such as space planning, layout and utilization of furnishings or equipment, and color coordination
o Deliver sales target assigned by the management
o Manage, motivate, train, develop and coach sales team
o Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
o Follow up and update sales status
o Observe competitor’s products and activities and consolidate and send the report to management
o Key in customer information and requirement in sales pipeline
o Prepare daily and weekly sales report to the management
o Participate in sales promotion activities