1. Work with GM to reach KPI 2. Work with GM on strategy, forward planning and its implementation 3. Work with Operations and Chefs to ensure the roster are workable 4. Interview new staff for considered employment by WDL 5. Work with GM and departments in developing and marketing the business in collaboration with all service supports 6. Responsible for daily running of operations 7. Conduct all upgrading of policy on customer service and quality of service 8. Host weekly meeting with all department present 9. Update menu and promotions items with Chefs 10. Create regular events to promote and enhance the business 11. Arrange all maintenance and repairs in a timely manner 12. Solve customer complain or issues 13. Create and implement training programs for Operation staff 14. Continuously review cost control management of all budget 15. Be a good communicator at levels of business, internal and external with a focus on customer relationship and service 16. Realize and present to GM, on a weekly basis, an analysis of weekly and aggregated result with needed action plans to reach company targets 17. Make sure all standard operation procedure are up to date and being met 18. Oversee occupational health and safety 19. Increase the profitability while keeping high standard and quality 20. Insures a good follow-up by assistant manager of procedures on a daily basis 21. Improve and update standard sanitation procedures 22. Drive support service team to operations efficiency 23. Acts as company public relation representative 24. Gives and takes actions for improvement 25. Achieve the economic and qualitative objects as defined by budget and company strategy

• Process new booking, amendment, cancellation to hotels, restaurants, guides, drivers…etc • Prepare all tour/expense vouchers to suppliers and final confirmation to guide • Check all invoices from suppliers and confirm to accountant department • Brief program to guide and driver • Collect and read questionnaire that guide drop and report to management if any negative comments • Follow up and reconfirm all services to make sure everything go smoothly as per program • Inspect new hotels, restaurants and other new attraction site and share it to team

1. Obtain and maintain a thorough understanding of the financial reporting. 2. Ensure an accurate and timely monthly, quarterly and year end close. 3. Ensure the timely reporting of all monthly financial information. 4. Ensure the accurate and timely processing of positive pay transactions. 5. Supports budget and forecasting activities. 6. Collaborates with the other department managers to support overall department goals and objectives. 7. Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy. 8. Advises staff regarding the handling of non-routine reporting transactions. 9. Supervise the accounting team to ensure all financial reporting deadlines are met. 10. Assist in development and implementation of new procedures and features to enhance the workflow of the department. 11. Provide training to new and existing staff as needed. 12. Handle personnel issues relating to staff conflicts, absenteeism, performance issues, etc. 13. Work with other manager to establish goals and objectives for each year and monitor and advise on the progress to enhance the professional workflow

Responsibilities and duties • Create and implement strategic sales and marketing plans to achieve business objectives • Research and keep product up to date including relevant sales and marketing data • Develop an operating budget for the sales division to meets business goals • Use available data to accurately forecast sales and set appropriate performance goals • Complete market research and analyze results to adjust sales and marketing strategy for maximum success • Develop and maintain positive relationships with key clients, including negotiating and closing on major contracts Achieve sales goals

1. Responsible for air-tickets and other services Delivery. 2. Collect payment form customer 3. Insure effective decisions are mad when it comes to releasing customer order 4. Demonstrates the right judgment that is within authority while releasing and holding orders. 5. Ensure all arrangement is completed in an accurate and timely manner

• Ability to promote more sales. • Maintaining good relation with clients. • Prepare monthly sales reports • Daily indoor & outdoor sales. • Promotes company's product/service such as inbound/outbound tour, flight ticket and visa. • Performs other tasks as assigned.

The incumbent is responsible for identifying staff training and development needs, and for planning, organizing and overseeing appropriate training activities. The incumbent works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. S/he also supports rewarding and disciplining employees and addressing complaints and resolving problems. S/he often has backgrounds in business, leadership, human resources, development and education.

-Prepares schedules for all employees according to the forecast and within the limits of the manning guide to ensure adequate manpower at all times and under the guidance of the operation manager -Develop Standard Operating Procedure ( F&B SOP & Kitchen SOP) and clearly explain it to service staff. -Ensures proper maintenance and cleanliness of all areas within the assigned restaurant and bar. -Involves with planning of promotions, beverage purchases and pricing under the supervision of operation manager -Ensures sanitary conditions according to health codes and hotel standards -Supervises the daily operation under standards fixed by operation manager -Organize function and set up conference or meeting rooms -Propose training programs and continuously train subordinates to achieve highest level of professionalism -Ensures correct handling of equipment to minimize breakages and losses -Work closely with Chef or Assistant Chef to improve food quality and meet guest preference or expectation. -Perform other tasks as assigned by operation manager.

Requirement from managerial of company

-Obtains assigned service station from host/hostess at start of work shift. -Greets guests and presents them with the menu. Informs guest of specials and menu changes, makes suggestions and answers questions regarding food, beverages, and service. -Takes food and beverage orders from guests (either written or memorized) and relays order to kitchen employee and bartender as appropriate. -Processes guests' orders to ensure all items are prepared properly and on a timely basis. Communicates with host/hostess, bus persons, kitchen employee, and bartender and coordinates entire station to ensure guest satisfaction with the food and service. -Serves courses from kitchen and services areas promptly, garnishing items with proper presentation prior to serving. -May carve meats, bone fish and fowl, prepare flaming dishes and desserts at table side and present, open, and pour wine when serving guests. -Observes diners to ensure that guests are satisfied with the food and service, to respond to any additional requests, and to determine when the meal has been completed. -Totals bill and accepts payment or refers guest to cashier or host/hostess as appropriate. -May assist bus person with stocking work stations, removing, and resetting soiled dishes and silverware from table at conclusion of each course and cleaning and resetting vacated tables. -Assist in preparation of work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation. -Perform other tasks as assigned by F&B Supervisor

-Assists his supervisor to run the station efficiently, ensure the cleanliness of the food. -Takes a responsibility for picking up the requisitioned goods from the storeroom and stock in the kitchen. -Takes a responsibility for the cleanliness of the section assigned to him. -Produces kinds of food in hot and cold kitchen either pastry. -Cleans and stocks all kind of product and goods into the refrigerator. -Checks and controls space for a la cart and event function. -Works according to standard recipes. -Establishes and maintain good relationships in his section. -Follows hotel policies at all time. -Performs any other duties as assigned by superiors.

ចុះសួរសុខទុក្ខអតិថិជន​ ចាស់ថ្មី ផ្សព្វផ្សាយផលិតផលជូនអតិថិជន ដ **មានប្រាក់ខែគោល មាន Commission មានបូណឺស

+ជួយរៀបចំសំភារះសំរាប់ព្យាបាល +ជាជំនួយការពេលគ្រូពេទ្យព្យាបាលធ្មេញ

-Develop housekeeping SOP, trains and evaluates housekeeping department’s employees performance. -Directs activities of the housekeeping department in furnishing daily service to guest rooms and public areas. -Assists operation manager in maintenance programs for guest rooms and public areas. -Inspects premises, guest rooms, linen rooms, public areas and other areas to assure that employees maintain the property’s standards of housekeeping. -Schedules special cleaning programs as required; window washing, carpet shampooing, vent cleaning, general cleaning and other programs may be included in the cleaning program directed by operation manager and housekeeping. -Maintains a monthly inventory of guest and housekeeping supplies and linen, submitting requisitions to the operation manager for replacement of supplies and equipment. -Originates work orders for needed repairs to guest rooms or public areas and review with operation manager. -Issues all supplies and equipment for cleaning of guest rooms (and other areas), in accordance with policy and procedures. -Purchases all basic cleaning implements, supplies and equipment as directed and advised by the operation manager. -Prepares personnel forms by submitting up-to-date information as changes in status occur. -Assures that all employee rules and regulations are followed and report any deviations to the operation manager immediately. -Perform other tasks as assigned by operation manager.

* Develop Windows Application and Smartphone App to support the business process. * Maintain database server and Microsoft SQL Server * Report any noticeable concern regarding to all the above job responsibilities supervisor. * Prepare monthly report and action plan for next month for IT supervisor * Perform any other tasks assigned by IT supervisor * Assist team member in related job * Policy/agreement deployment within the team and related department * Build up good communication with subordinate and other colleagues within company