Location: Head Office-Phnom Penh Report to: Head of Core Banking & Solution Department Deadline: 31-July-2020 Duties and Responsibilities: - Plan the department’s goals and budgets to support the organization’s goal. - Organize the human resources and align the budget to achieve the department’s goals. - Lead the resource to achieve the department’s goals and high performance. - Control and evaluate the resource in department to maximize the performance and outcome. - Maximize the system running smoothly with healthy performance, robust securities and up 24/7. - Optimize the operation cost on implementation of digital system in support of business operations in order to improve cost effectiveness, service quality, and business development. - Create and implement CBS’s technology vision and plan, ensure it aligns and drives HKL’s business strategy and helps supports its key lines of business. - Work closely with senior management across departments and PMO to identify, develop, implement and support value-add technology solutions for the requirement or organization’s goal. - Responsible to the tasks which assigned by management.

Unit Manager of Digital Banking for Customer Acquisition position is mainly responsible for driving digital product/service adoption rate through work with sales and marketing teams. He/she is also responsible for collecting customer feedbacks and related issues from the field and share to related team for improvement. Duties and Responsibilities - Work with sales and marketing teams to plan sales target and campaigns and provide necessary support to drive growth of mobile and internet banking users and transactions. - Be proactive in initiating data and market insight driven marketing campaigns and promotions to marketing team and monitor the performance. - Assist to create and maintain digital banking penetration, brand awareness and unique positioning in the market. - Conduct online and offline market and competition research (market information, competitor move, customer and staff experience feedback, product challenges) to enhance features of mobile/internet banking channel as well as partnership opportunities. - Acquire digital partners to build customer ecosystem and initiate value proposition to digital product management team for next action. - Assist in preparing the necessary material and take a lead to provide on-site training/refreshment to branches on existing/new digital products/services when required. - Perform other tasks as assigned by supervisor.

- Review or join business requirement discussion for each product. - Analyze risk assessment process and evaluating product impact. - Analyze, estimate, prioritize, plan, and coordinate testing activities. - Define, implement and evaluate adequacy of quality assurance standard. - Create detailed, comprehensive and well-structured test plans and test cases - Review the implementation and efficiency of quality and inspection systems. - Prepare report to communicate outcomes of quality activities. - Troubleshoot system problem. - Provide support, including procedural documentation and relevant reports - Support the roll-out of new applications - Prioritize and manage many open cases at one time - Test and evaluate new technology - Any other tasks/projects assigned by Head of IT.