• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
- Install and configuration, CCTV, Fire alarm, Access Control, Home automation, PBX, Network.
- Design (Draft Plan) and specify (Suggest) solution for customer.
- Provide customer support and training.
- Support team work and technician work when required.
- Daily report at the end of the working day to company system provided.
- Other job will assigned by Manager or Supervisor.
- Will get to learn from IT team leader.
*Note: this job is site work NOT OFFICE WORK which required go direct to customer place.
• Support related Dept. for system and customer issue
• Support and consult customer for issue and or requirement
• Receive request and support accordingly all kind of available services
• Follow up ticket case until closed
• Monitoring network system and operating network system
• Maintenance access network system frequently as schedule
• Backup system configuration frequently as schedule
• Update network system documentation when anything changed or updated
• Keep network system get updated
• Troubleshooting network system problem
• Update information and technology from partners and vendors for applying in network system
• Set up and develop sales & marketing plan (retail & wholesale)
• Implement and control action plan
• Prepare annual budgets and monitor expenditures related to S&M department
• Conduct annual sales focus
• Expand product Wholesale Networks
• Competitor Analysis / Bench-marking
• Research and develop market opportunities
• Conduct regular and constant visit to the market to evaluate potential clients and identify new sales opportunities.
• Achieve sales plan/objectives
• Manage branding of ANANA to its best value and high visibility
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Identify market size, competitors, demands, segmentation and concise business positioning
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Analyze and manage profitability by product
• Develop products to targeted market
• Perform other tasks assigned by the management
• Manage branding of ANANA to its best value and high visibility
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Identify market size, competitors, demands, segmentation and concise business positioning
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Analyze and manage profitability by product
• Develop products to targeted market
• Perform other tasks assigned by the management
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
A. Carry out and oversee the planned and reactive maintenance on ELV system
B. Monitor, troubleshoot and/or repair the ELV Equipment, systems and maintain and update records on a daily basis
C. Conduct regular tests on the equipment to ensure it operate reliably and efficiently
D. Assist in monitoring utility consumption, collation of consumption figures, and update records as required
E. Work alone with minimum supervision and/or within a team responsible to the Supervisor
F. Participate in project work including refurbishment of existing building equipment/systems and/or new installations
G. Manage the requisition of tools, spare parts and consumables
H. Carry out other duties as directed by the management
I. Daily reports to team leader.
LIM HENG GROUP (
Construction-Building-Architecture )
- Check money with Account Receivable,
- Receive money from sale and deposit into bank,
- Go to collect money and copy data from branch,
- Control and pay patty cash,
- Do stock count every the end of months,
- Make cash flow report to supervisor and
- Perform other tasks as per required by superior.
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
Olympia City Hotel by Dara (
Hotel-Resort-Travel )
1) Attend daily briefings and give attendance.
2) Receive keys and worksheet for allocation of floor and rooms.
3) Replenish maid cart with guest supplies, chemical and linens.
4) Make physical check of rooms for preparing the Housekeeping Occupancy List.
5) Clean guest bedroom and replenish supplies as per room checklist.
6) Clean guest bathrooms and replenish supplies.
7) Report missing or broken hotel property to the Floor Supervisor.
8) Maintain a polite, dignified and helpful attitude towards the guests.
9) Hand over lost and found articles to Supervisor.
10) Report maintenance defects and safety hazards.
11) Remove and dispose off refuse and rubbish at the assigned area.
12) Return keys and room attendant’s report to the Housekeeping Department before going off duty.
13) Handles and maintains all equipment.
14) Perform turn-down service in the evening.
15) Participates in department’s training programs
16) Guests’ requests and complaints to be reported to the supervisor as soon
as possible.
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Survey by Google Earth and by on site (walk and measure the cable length & sketch cable route by hand)
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
o Complete new installation case on time, complete survey case as requested,
o Work closely with NOC, TS, CS & Sales Team,
o Responsible for all maintenance cases on time,
• Manage branding of ANANA to its best value and high visibility
• Manage product marketing to gain awareness and get the message across to external and internal clients
• Identify market size, competitors, demands, segmentation and concise business positioning
• Develop go-to the-market strategies to address new market as well as retaining existing market base.
• Analyze and manage profitability by product
• Develop products to targeted market
• Perform other tasks assigned by the management
LY HOUR PAY PRO PLC (
Banking-Finance-Investment )
LY HOUR PAY PRO PLC is licensed by National Bank of Cambodia to carry out operation as Third Party Processor. Our main products and services are money transfer and payment services which are delivered to our valued client through our national wide agent network in Cambodia. Ly Hour Pay Pro PLC has its strong commitment, long term business vision and strategies. To support company growth, we are currently seeking for a dynamic, energetic, committed and experienced candidate to join our professional team for the following positions:
Position: Agent Quality Trainee
# Position: 01
Location: Head Office, Phnom Penh
MAJOR RESPONSIBILITIES:
Identify LHPP business issues to AOMs, PSMs and SE
Call-check to LHPP agents
Document all call information according to standard template provided by business report team
Follow up and worked with PMs and SEs on assigned tasks provided by Head of Sales
Other duties as assigned
- Provide consultant service to address potential clients' interest establishing suitability of the potential clients' visa. Consultation will mainly be by email, telephone, and face to face meeting
- Present and sell immigration services to current and potential clients
- Follow up on new leads and referrals resulting from field activity
- Identify sales prospects and contact prospects.
- Establish and maintain current clients and potential clients' relationships
- Identify and resolve client concerns
- Provide regular follow up on enquirers received
- Any other relevant duty as assigned by Manager to assist with smooth operations of the organization
- Travel opportunities to conduct, partake, and attend in seminars
