Please Contact us for more detail: 078 999 466

KEY RESPONSIBILITIES •Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives as well as the target for the company’s growth. •Plan activities and allocate responsibilities to achieve the most efficient operating model. •Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits. •Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services. •Assessing and improving profitability. •Handling administration and paperwork. •Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) •Deal with maintenance issues, shortages in staff or equipment, renovations etc. •Inspect facilities regularly and enforce strict compliance with health and safety standards. •Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. •Promoting and marketing the business.

- Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) - Address customer complaints and escalate to Guest Relation Manager when needed - Record information in the logbook daily - Ensure compliance with health and quality standards

-Cleans and maintains all public areas -Sweeps carpets. -Empties ashtrays and urns. -Polishes furniture and fixtures. -Vacuums and polishes elevators. -Keeps the front of the hotel free from trash. -Training and leading public area attendant

- Administration and execution of HR functions including Recruitment & Selection, Compensation & Benefits, Payroll - Administration, Performance Review, Training & Development, Employee Relations, and Orientation Program. - Liaising with relevant authorities to ensure the company’s compliance with local Labor Laws and related statutory requirements. - Preparing for monthly and annual company manpower, payroll and related HR reports to the Accounting Department. - Administer HR internal control policies and procedures to align with corporate directions. - Attend to all employees’ queries pertaining to HR policies & procedures. - Perform other ad-hoc duties as assigned by the management. - Prepares daily expense and monthly expense; - Prepares PR and PO in order to process petty cash; - Assists in drafting main contract or sub-contract; - Documents the legal/formal files relating to contractual issues under the Administration Department; - Assists in raising purchase requisition manage the procurement process as well as the movement of all office/kitchen supplies within the Company; - Assists in conducting office/kitchen supplies count - Understands the good procurement practice in order to comply with the company’s Purchasing and Payment SOP; - Performs daily clerical duties such as answering and screening telephone calls; taking messages; sorting and distributing incoming mail and faxes; copying and collating other admin documents, and other routine duties necessary to assist the management team; - Arranges for lunch or dinner for visitors or staffs upon request; - Arranges for local transportation for both visitors and staffs, and manage car log book; - Assists in organizing the team building, celebration, and other team gathering parties; - Assists to ensure the office is maintained, clean, and in good operating condition; and - And any other tasks as assigned by Manager. - Marking procedure report (Daily inspection report, summary report - Marking Certificate for clients - Preparation documents and information. - Receiving email and respond - Booking courier to send documentation to clients - Answer phone for sharing information - Working in cooperation with the client’s staffs - Other admin task assigned by the company

-​ ស្វាគមន៍ភ្ញៀវដែលបានអញ្ជើញមកដល់សណ្ឋាគារ -​ រក្សាសណ្តាប់ធ្នាប់ និងអនាម័យនៃបរិវេណខាងមុខ និងខាងក្នុងសណ្ឋាគារ - រក្សាសណ្តាប់ធ្នាប់ និងអនាម័យនៃបរិវេណចំណតរថយន្ត និងម៉ូតូ - ជួយសម្រួលការលើកដាក់ទុកនូវរាល់វាលី និងសម្ភារៈរបស់ភ្ញៀវដែលបានមកដល់ និងចាកចេញពីសណ្ឋាគារ - ត្រួតពិនិត្យនូវរាល់ភាពប្រក្រតីនានា ដែលកើតឡើងក្នុងករណីណាមួយ - កាតព្វកិច្ចផ្សេងៗទៀត នឹងត្រូវបានរៀបចំដោយប្រធានក្រុម

- Welcome customers - Responding to customer inquiries. - Check ticket and booking ticket - Completing a required report in system, sending to team leader/supervisor - Able to work independently with strong follow up tenacity - Other related duties as manager assigned Job Requirement

ពត៌មានបន្ថែមសូមទំនាក់ទំនងមកកាន់លេខទូរស័ព្ទ៖ 078 999 466

តូនាទី និងការទទួលខុសត្រូវៈ • រៀបចំគ្រែអោយបានស្អាតតាមវេនដែលបានកំណត់ • ធ្វើអោយប្រាកដ៏ថាក្រណាត់កំរាលទាំងអស់គ្មានប្រឡាក់ ឬស្លាកស្នាមអ្វីផ្សេង • ប្រមូលសំរាមចេញពីបន្ទប់របស់ភ្ញៀវ • សម្អាត់ធូលី និងជួតសម្អាត់គ្រប់គ្រឿងសង្ហារឹមនឹងរៀបចំអោយបានត្រឹមត្រូវ • សម្អាត់បន្ទប់ទឹក ទឹកផ្កាឈូក បង្គន់ អាងទឹក ជាន់ និងជូយសម្អាត់អោយបានម៉ត់ចត់ • បូមធូលីក្នុងបន្ទប់គេងអោយបានស្អាត • បំពេញសេវា ផ្គត់ផ្គង់សំភារៈ និងដាក់កន្សែងទៅតាមការស្នើសុំរបស់ភ្ញៀវ • ធ្វើអោយប្រាកដ៏ថាកន្សែង និងរនាបាំងខស្អាត ឬមានស្លាកស្នាមប្រឡាក • ធ្វើការផ្លល់ពត៌មានដល់ប្រធានក្រុមសម្អាត់អំពីសម្ភារៈដែលត្រូវជួសជុលចាំបាច់ណាមួយ • អនុវត្តជារៀងរាល់ និងភារៈកិច្ចការងារដែលបានកំណត់ដោយប្រធានរបស់ខ្លួន • អនុវត្តយ៉ាងតឹងរឹងតាមនិតីវិធីរបស់នាយកដ្ឋានប្រតិបតិ្តការ និងស្តង់ដាជាក់ស្ដែង

- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons - Interact with customers, take orders and serve snacks and drinks - Assess customers’ needs and preferences and make recommendations - Mix ingredients to prepare cocktails - Plan and present bar menu - Check customers’ identification and confirm it meets the legal drinking age - Restock and replenish bar inventory and supplies - Stay guest focused and nurture an excellent guest experience - Comply with all food and beverage regulations

- Greet customers as they enter - Give customers drink menus and answer their questions regarding ingredients - Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios) - Prepare beverages following recipes - Serve beverages and prepared food, like cookies, pastries and muffins - Receive and process payments (cash and credit cards) - Keep the bar area clean - Maintain stock of clean mugs and plates - Check if brewing equipment operates properly and report any maintenance needs - Comply with health and safety regulations - Communicate customer feedback to managers and recommend new menu items

ទំនួលខុសត្រូវការងារ • ដឹកជញ្ជូនឯកសារក្រុមហ៊ុន • ទៅទទួលឯកសារពីអតិថិជន • រត់ការការងារទូទៅ • ការងារផ្សេងៗបន្ទាប់បន្សំ

 To greet and welcome the guests with a smile and always use their name  To assist the guests on the bus or limousine and help them their luggage if necessary.  Be considerate and to ensure smooth and comfortable transportation of guests from the airport to the hotel and vice versa.  To familiarize ones self with the roads, building, shopping areas and points of Hotel, and be able to give recommendations when necessary.  To be responsible for the tidiness and cleanliness of the shuttle bus, both interior and exterior.  To report duty punctually and to maintain the standard with regard to disciplines, language behavior and grooming.  To ensure no unauthorized persons are allowed to use any shuttle bus or Hotel car.  Reports to the Bell Captain at once in case of Break down, mechanical malfunctioning of the bus.  To be equipped with the knowledge of the hotel facilities and able to up sell the  Features and service to guests.  Reports immediately to the Chief Concierge/ Bell Captain any damages, accidents happened to the vehicle/guests, third party if any. This allows the hotel to make an instant report to the Government Authority concerned with the relevant documentation and to follow it up with the insurance company.  To be able to work overtime when required.  To be able to provide parking service to the guests and patrons of the Food &  Beverage outlets as requested.  To provide Main Door greeting service and to assist in the handling of check-in / Out baggage for Hotel guests.  To provide assistance in the booking of taxies for our Hotel guests and direct  The driver to the appropriate destination.  To perform any other duties as assigned by Chief Concierge/ Bell Captain

- រៀបចំ និងធ្វើការបោកអ៊ុតសម្លៀកបំពាក់ភ្ញៀវ បុគ្គលិក - រៀបចំ និងសម្អាត បន្ទប់សម្លៀកបំពាក់បុគ្គលិក - ត្រូតពិនិត្យ និងកត់ត្រានូវរាល់សម្លៀកបំពាក់ដែលខូចខាត - រៀបចំទុកដាក់នូវរាល់សម្លៀកបំពាក់ថ្មីៗ

- Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Adhere to company credit limit / floor limit policies. - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Performs other duties as assigned, requested or deemed necessary by management. - Ensure Front office log book and hotel log book is always updated and actioned upon. - Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. - Participate in hotel committees and task force assignments. - Assist all departments in servicing the guests during high volume periods. - Takes responsibility in the absence of the Duty Manager / Front office manager - As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.