• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
UI/UX designers design, create, test, and implement the graphic user interfaces such as mobile apps, web apps, and so on to provide a simple interface and a good user experience for Smart subscribers
- Meet and discuss with product owners to understand their project requirements.
- Work closely with developers and stakeholders to understand technical logic.
- Translate concepts into wireframes and mockups that lead to intuitive user experiences.
- Illustrate design ideas using storyboards and process flows.
- Design and deliver wire frames, user stories, and user journeys.
- Develop UI mockups and prototypes that clearly illustrate how look like.
- Build page navigation buttons and search fields.
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback.
- Adhere to style standards on fonts, colors, and images.
• Meet Sales target as assigned by the management
• Maintain and build up relationship with customers at the assigned area
• Lead generation: conduct cold-call and visit customers
• Evaluate opportunity to maximize business outcome.
• Follow up and update sales status.
• Make quotation, proposal and negotiate with customers in order to close sales
• Understand the products of the company and customer’s requirement
• Observe and report on competitor’s products and activities
• Key in customer information and requirement in sales pipeline and report
• Prepare daily and weekly sales report to the management
• Participate in sales promotion activities
- Following Training Plan
- Brainstorming Training Contents
- Making Training Slides
- Training Staffs
- Creating Quiz and Evaluating trainee’s answer
- More work assigns by manager
- Searching for customers who are: enterprise, State-owned companies, NGO, international companies,
F&B, hospitality.
- Contacting all these customer to request for meeting in person, introduce about the corporate and
enterprise service such as: Internet Leased line, DPLC, local loop, IPLC, IEPL, Telepresence, Unifi
Wi-Fi system.
- Dealing and closing deal with customer with all provided sale kits and price information
- Reach the entire sale Target for every months, quarter and year
- Performing market research, analyze with competitors with price, Swat and composing the proposal to
customer
- Taking care customer as after sale service, be always responsive whenever the customer is in need
- Working with team and potential customer every week to the manager.
• Manage the full cycle recruitment process from sourcing through on-site interviewing, negotiating offers, and closing candidates across technical and non-technical roles.
• Lead creative recruiting, sourcing and outreach initiatives.
• Recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.
• Planning and delivering, training - including inductions for new staff.
• Develop recruitment plan & strategies.
• Build pool of talent candidates.
• Organize various events to build employer branding.
• Control the process of interview.
• Support on all administrative & HR duties.
• Prepare internal and external job advertisement and announcement.
• Prepare recruitment report.
• Prepare expense monthly report.
• Creating workshop to the universities.
- Track customer issues via phone, e-mail, and social media
- Troubleshoot and resolve basic technical and accounting issues
- Escalate calls to the Sales, Accounting, and Technical teams, as necessary
- Follow all customer complaints to resolution
- Record and track all customer issues in the internal system
- Process and file documents cleanly and correctly
- Enter new customer information into the internal system
- Communicate clearly with customers over the phone
- Work with Sales, Technology, and Accounting to streamline processes and improve overall customer satisfaction.
• Control outsource team for good quality on laying cable, must check spared cable & splitter box on customer’s pole & must note clearly spared cable meters to make sure outsource team has spared cable on pole properly.
• Draft map drawing with clear numbers of pole for reference
• Can splice fiber in ODF, closure, splitter, fix backbone/customer link, test signal from POP/splitter/customer site and use OTDR in order to measure the distance on laying cable.
• Can lay optical fiber cable and attach on EDC/TC poles both overhead and underground.
• OSP Engineer has to perform jobs following work flow & work instruction from CTO & OSP Manager such as:
- Complete new installation case on time, complete survey case as requested
- Work closely with NOC, TS, CS & Sales Team
- Responsible for all maintenance cases on time
• Process all Supplier related payments used by assign products and services
• Reconcile all charges on invoices.
• Monitor all traffic and highlight any problems.
• Other tasks assigned by management
* Descriptions:
• Install, setup, Configuration Computer Window Server Local
Area Network.
• Provide technical assistance support incoming queries issues
to computer.
• Respond queries either person, over phone, via live chat.
• Maintain daily of computer/Printer/Scanner/CCTV/Access
Door/Finger Print
• Troubleshoot Internet, e-mail, networks, applications
head and branches
• Provide problem-solving staff’s software hardware.
• Install, modify, repair computer hardware software.
• Run diagnostic programs resolved problems.
• Install computer peripherals users
• Follow up staff ensure issue has been resolved.
• Receive follow further instruction IT Team Lead
• Be able to support all branch in Phnom Penh
• Management Information System
• Help to training new staff on how to use the system and other program
• Set up and maintain the office computer equipment all departments
• Performing database backup and restoration
• Up to date of Anti-virus for all users as needed
• Trouble shooting for all computers as required and check all Wi-Fi connections in all buildings
• Check and maintain all kind of electronic devices, like printers, computers, tablets, etc.
• Configure e-mail and prepare PC/Laptop for new staff
• Follow up \ check fix asset when staff resign and update fix asset to Fix Asset System
• Other tasks assigned by the IT Network Administrator
• Deliver sales target assigned by the management
• Manage, motivate, train, develop and coach sales team
• Evaluate and identify sales performance of the team and explore opportunity to maximize business outcome.
• Follow up and update sales status
• Observe competitor’s products and activities and consolidate and send the report to management
• Key in customer information and requirement in sales
• Participate in sales promotion activities
• Prepare email templates for all Internet salespersons and managers to use
• Analyze the local market Internet pricing environment
• Develop a pricing strategy to profitably compete for the Internet customer both on-line and off-line
• Prepare daily, weekly, monthly and annual reports and submit to management
• Present reports showing the effectiveness of Internet sales persons and managers
• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor
